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"Upload for App Store Connect" not getting past "Preparing to upload"
For the past couple of days having a problem with Xcode 26.4. When I try to upload an archive to App Store Connect, it gets stuck on "Uploading". I see the progress bar about 70% full, and a "Preparing to upload xxxx.ipa" label below. Letting it sit overnight, restarting Xcode, machine, etc. and the same result. Anybody else seeing?
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Is there a reliable way to check pending agreement status for multiple App Store Connect accounts via API?
Hey everyone, I'm managing CI/CD pipelines for around 45 iOS apps across different Apple Developer accounts. One recurring pain point is blocked pipelines due to unsigned agreements. Things like the Paid Applications Agreement and the Apple Developer Program License Agreement. I built an internal dashboard to flag these before they block a release, but I'm hitting a wall with detection accuracy. Since there's no dedicated endpoint for agreement status, I'm running three probes per account and checking for 403 FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED: GET /v1/agreements GET /v1/bundleIds?filter[identifier]={bundleId}&filter[platform]=IOS GET /v1/certificates?limit=1 Case 1 : Works perfectly. Account has "Apple Developer Program License Agreement has been updated and needs to be reviewed" : All three endpoint return 403 (In this case, the step 1 is enough) # Step 1 /v1/agreements → HTTP 403 ⛔ BLOCKED # Step 2 /v1/bundleIds → HTTP 403 ⛔ BLOCKED # Step 3 /v1/certificates → HTTP 403 ⛔ BLOCKED # [Step 1 body] { "errors": [ { "id": "TXF6QUVS6OY66YVUNINVLKXZFA", "status": "403", "code": "FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED", "title": "A required agreement is missing or has expired.", "detail": "This request requires an in-effect agreement that has not been signed or has expired.", "links": { "see": "/business" } } ] } # [Step 2 body] { "errors": [ { "id": "MTDI5P37UTYQOOVJSMXCWUK42U", "status": "403", "code": "FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED", "title": "A required agreement is missing or has expired.", "detail": "This request requires an in-effect agreement that has not been signed or has expired.", "links": { "see": "/business" } } ] } # [Step 3 body] { "errors": [ { "id": "GI6EN2CMBFJIJJZM547LSW66KY", "status": "403", "code": "FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED", "title": "A required agreement is missing or has expired.", "detail": "This request requires an in-effect agreement that has not been signed or has expired.", "links": { "see": "/business" } } ] } Case 2 : Not detected. Different account, same message in App Store Connect UI. But v1/agreements endpoint return 404 while other 2 steps return 200 # Step 1 /v1/agreements → HTTP 404 ➖ 404 # Step 2 /v1/bundleIds → HTTP 200 ✅ OK # Step 3 /v1/certificates → HTTP 200 ✅ OK # [Step 1 body] { "errors": [ { "id": "37459578-8167-449c-ad22-e0ffa392df2d", "status": "404", "code": "NOT_FOUND", "title": "The specified resource does not exist", "detail": "The path provided does not match a defined resource type." } ] } # [Step 2 body] { "data": [ { "type": "bundleIds", "id": "xxx", "attributes": { "identifier": "xxx" }, "links": { "self": "https://api.appstoreconnect.apple.com/v1/bundleIds/[xxx]" } } ], "links": { "self": "https://api.appstoreconnect.apple.com/v1/bundleIds?fields%5BbundleIds%5D=identifier&filter%5Bplatform%5D=IOS&filter%5Bidentifier%5D=[xxx]&limit=1" }, "meta": { "paging": { "total": 1, "limit": 1 } } } # [Step 3 body] { "data": [ { "type": "certificates", "id": "xxx", "attributes": { "serialNumber": "xxx", "expirationDate": "2026-07-03T04:47:09.000+00:00", "certificateType": "DISTRIBUTION" }, "links": { "self": "https://api.appstoreconnect.apple.com/v1/certificates/[xxx]" } } ], "links": { "self": "https://api.appstoreconnect.apple.com/v1/certificates?fields%5Bcertificates%5D=serialNumber%2CcertificateType%2CexpirationDate&limit=1", "next": "https://api.appstoreconnect.apple.com/v1/certificates?fields%5Bcertificates%5D=serialNumber%2CcertificateType%2CexpirationDate&cursor=[xxx]&limit=1" }, "meta": { "paging": { "total": 4, "limit": 1 } } } Same agreement type, same UI warning, completely different API behaviour. My best guess is Apple enforces the agreement deadline progressively. The 403 gate only kicks in once the deadline is crossed or the account reaches a certain state, while the UI warning shows much earlier. What I'm looking for, Is there a supported API endpoint that reflects pending agreement status regardless of enforcement state? Or is the 403 gate genuinely the only signal available and some pending agreements just won't show up until Apple enforces them? Happy to hear "there's no API for this" if that's the reality. Just want to make sure I'm not missing something before I accept that limitation. Thanks.
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163
6h
Is there a way to pull Ratings data via API or other method?
We are currently pulling data via the API to look various metrics, including reviews and ratings. However, I noticed the ratings only come in with associated reviews - it doesn't appear there is public access to the API for pulling all historic ratings (without associated reviews). Is this correct? Does anyone know a workaround or way to access the ratings data via API or other method?
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6h
Authentication Error with App Store Server API (NOT_AUTHORIZED) while Using JWT for Subscription Validation
Hello Apple Developer Community, We are currently facing an authentication issue when calling the App Store Server API for subscription validation. Despite following Apple’s documentation and verifying all credentials, we consistently receive a NOT_AUTHORIZED error response. GET https://api.storekit-sandbox.itunes.apple.com/inApps/v1/transactions/appTransactions/{transactionId} Environment: Sandbox and Production (both tested, same result) Our Setup: Key ID: {Your Key ID} Issuer ID: {Your Issuer ID} Bundle ID: {Your Bundle ID} JWT Header: { "alg": "ES256", "kid": "" } JWT Payload: { "iss": "", "iat": , "exp": <timestamp + 5 minutes>, "aud": "appstoreconnect-v1", "bid": "" } Authorization Header: Authorization: Bearer Troubleshooting Steps Already Taken: Verified that .p8 key, Key ID, Issuer ID, and Bundle ID are all correctly configured and match the App Store Connect details. Confirmed that the system clock is accurate (UTC). Used appropriate endpoint (sandbox or production) based on environment. Ensured that the JWT is short-lived (under 5 minutes). Added the “Bearer” prefix correctly in the header. Tested JWT generations using Python. Issue: All requests return: { "errorCode": "NOT_AUTHORIZED" } Questions: Are there any additional claims or headers required for the subscriptions endpoint? Are there specific permissions or roles needed for the API key in App Store Connect? Is there a way to get more detailed logs or diagnostics for this NOT_AUTHORIZED response? Does the App Store Server API require a different aud or bid structure for certain endpoints? We already contacted Apple Developer Support, but they suggested posting here for engineering-level guidance. Any insight or examples of a working JWT + request for this endpoint would be greatly appreciated.
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6h
Should I submit my app or wait?
Hi everyone, I’m currently facing an issue submitting my app because of in-app subscriptions. My subscriptions (monthly, yearly and one time) has a problem since March 23. I already fixed previous paywall-related issues and everything seems correctly set up in App Store Connect. My question is: Should I wait until the subscriptions are approved before submitting the app again, or is it okay to submit the app while they are still in “Waiting for Review”? If anyone has faced this before or has advice, I’d really appreciate your help. Thanks!
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21
8h
Part XX of the ITA blocking submission
All my business documents are in an active state, including the Part XX of the Income Tax Act (necessary for Canadians), but app.store connect won't let me bundle subcriptions or in-store payements with my app or let me submit it b/c is says I'm not in compliance. It's incredibly frustrating b/c it must be an internal error. anyone else having this issue?
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8h
Blank page when logging into App Store Connect
When I sign into App Store Connect, I am taken to this URL: https://appstoreconnect.apple.com/review_agree The page shows a gray activity spinner for a few seconds, then is blank. I have tried on multiple computers and multiple browsers, over the past few weeks, with the same result. I have lodged a developer support request, but it hasn’t been resolved yet. It’s been holding up our App Store submission for a couple of weeks now. Any ideas of things I could try, or has anyone else had this issue and had it resolved ?
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First subscription stuck in inconsistent review state for 6+ weeks, no update after internal escalation
I’m trying to find out whether anyone has seen this kind of App Store Connect issue remain unresolved for this long. This is for a first auto-renewable subscription. Timeline: Original support case opened: Feb 27, 2026 Support initially repeated the normal guidance that the first subscription must be submitted with the app version I explained that the issue was not the process itself, but a stuck review state On Mar 25, 2026, I was told the case had been escalated to the appropriate internal team Since then, I have sent follow-up emails asking for status / owner / ETA As of Apr 12, 2026 (KST), there has still been no meaningful update Current state in App Store Connect: App version 1.0.10 is still “Prepare for Submission” Previous 1.0.10 submissions show as “Deleted” There is no active app review submission for 1.0.10 The subscription previously showed “Waiting for Review” Now the subscription itself shows “In Review” But its localization still shows “Waiting for Review” So the state looks inconsistent: no active app review submission app version still draft subscription partially moved into review anyway At this point I’m not asking about the normal first-subscription submission flow. I already understand that. What I’m trying to understand is: Has anyone seen a case like this stay stuck for 6+ weeks? Has anyone had Apple say it was escalated internally and then go silent for weeks? Did Apple eventually fix it manually? Is this something that can remain stuck indefinitely unless the internal team intervenes? Any comparable experience would be helpful.
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8h
Escalation Request – Extended “Waiting for Review” Status
Hello, I would like to request an escalation regarding my app review status. My app (Apple ID: 6758756966) was submitted for review on February 24 and has been in “Waiting for Review” status for an extended period, with no progress so far. I have contacted Apple Developer Support multiple times (Case IDs: 102840237455, 102840079647, 102846664998, 102841727941) starting from March 9, but unfortunately, I have not received any response to any of these requests. I have also submitted three expedited review requests, but none of them have been acknowledged. Could you please: • confirm whether the submission is still active in the queue • check if there are any issues preventing it from moving forward • and assist in escalating the review if possible If any additional information is required from my side, I am ready to provide it immediately. Thank you very much for your time and support.
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1d
App update showing status as "In review" for 17 days
Hello, Our application has been stuck in the "In Review" status for 17 days now, and we are looking for guidance on whether this is a known technical stall or an extended policy audit. The Issue: The app moved from "Waiting for Review" to "In Review" on March 25th. Since then, there has been no change in status and no messages in the Resolution Center. App ID: 6753868146 Thanks
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1d
How long does manual verification take for Developer Enrollment in 2026?
I paid for my Apple Developer enrollment on 9th April, and I received the official invoice. However, my account status is still showing as "Pending" and I cannot access App Store Connect. I suspect it was flagged for manual review because the credit card used belongs to a family member, so the name doesn't match the Apple ID. Has anyone else experienced this recently? How long did it take for support to clear the pending status once the work week started?
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1d
Legal / Report Fraud / App Dispute Submission Form
Good afternoon, I‘m currently disputing over (8) applications on the App Store for legal (intellectual property right infringement) and for fraud. The mobile applications I created were hijacked from me and even submitted an FBI report. I’m wondering how long for Apple to recover these mobile applications? And how does the original financials work for the mobile apps I created since they were uploaded using API keys? I submitted legal intellectual property rights infringement, reported the apps to Fraud. All mobile applications should be listed under my Apple Developer Account. Furthermore, where do I go if I need assistance with these apps? I submitted the complaints about two weeks ago. Also when will Apple side legal be able to resolve these issues. The banking information for all mobile applications should also be freezed. Can someone from Apple help me get this resolved? All mobile applications banking and financials should be frozen due to the fraud I reported.
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1d
Lookify: AI Virtual Try-On — Stuck in "Waiting for Review" | 2 Months
Hello Apple Developer Community and App Review Team, I'm writing to seek guidance regarding my app Lookify: AI Virtual Try-On (App ID: 6757718224), which has been caught in an ongoing review cycle since February 15, 2026 — nearly two months ago. Submission History: Date Version Status Feb 15 iOS 1.1.0 Removed Feb 19 iOS 1.1.0 Removed Feb 21 iOS 1.1.0 Removed Apr 3 (2:21 AM) iOS 1.1.0 Removed Apr 3 (1:17 PM) iOS 1.1.0 Removed Apr 6 (current) iOS 1.1.0 Waiting for Review Each submission was either self-removed after extended waiting periods with no reviewer feedback, or removed to address potential issues — only to re-enter the queue with the same outcome. The current submission has now been in "Waiting for Review" status since April 6 with no activity, no messages, and no indication of progress. What I've done to comply: Updated the Privacy Policy to be fully GDPR and KVKK compliant Provided clear demo account credentials and usage instructions for the AI try-on feature Ensured all metadata, screenshots, and descriptions accurately reflect the app's functionality Reviewed Apple's App Review Guidelines thoroughly before each resubmission I understand that AI-powered apps — especially those involving visual try-on technology — may require closer scrutiny, and I fully respect that process. I'm not asking to bypass any review step. I simply ask for transparency: if there is an issue with the app, a rejection with specific feedback would allow me to address it immediately. This app represents months of development work. As a small independent developer, prolonged uncertainty without communication makes it very difficult to plan or improve. My request: Could anyone from the App Review team or community provide insight into: Whether there is an active flag or concern on this submission What the expected timeline might be for accounts with this submission history Whether an Expedited Review would be appropriate given this timeline I have also submitted a contact request through the official App Review contact form. I am fully committed to making any necessary changes — I just need to know what they are. Thank you sincerely for your time and assistance. Mustafa Bilgiç Developer, PlayTools
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1d
App is "Ready for Sale" but not showing up in App Store Search Results
Hi everyone, My new app, was recently approved and its status changed to "Ready for Sale" in App Store Connect. Everything seems to be working fine technically: I can download the app perfectly using the direct App Store link, and it also appears correctly when I click on my Developer Name. However, when I search for the exact and unique name in the App Store search tab, it doesn't show up at all. I am aware that search indexing can usually take anywhere from 24 to 72 hours, but I wanted to ask if anyone else is experiencing unusual delays with the search index right now? Is there anything else I can do to trigger the indexing process besides waiting or pushing a new update?
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1d
Apple Developer Program payment not linked to account (Apple ID mismatch, stuck in Pending)
Hello, I am experiencing an issue with my Apple Developer Program enrollment. Here is my situation: I enrolled using Apple ID A I completed the payment using Apple ID B (via iPhone) Both Apple IDs belong to me and have the same personal information However: My developer account still shows "Pending" It asks me to "Complete your purchase" The payment has been successfully charged No refund has been issued It has been over 80 hours Additionally, I currently see that both of my Apple IDs show "Pending" status, and the payment does not appear to be linked to either enrollment. I have already contacted Apple Developer Support and waiting for their response. My questions: Has anyone experienced a similar issue with Apple ID mismatch? How long did it take to resolve? Is there anything else I should do besides waiting for support?
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Apple Developer Program payment not linked to account (Apple ID mismatch, stuck in Pending)
Hello, I am experiencing an issue with my Apple Developer Program enrollment. Here is my situation: I enrolled using Apple ID A I completed the payment using Apple ID B (via iPhone) Both Apple IDs belong to me and have the same personal information However: My developer account still shows "Pending" It asks me to "Complete your purchase" The payment has been successfully charged No refund has been issued It has been over 80 hours Additionally, I currently see that both of my Apple IDs show "Pending" status, and the payment does not appear to be linked to either enrollment. I have already contacted Apple Developer Support and waiting for their response. My questions: Has anyone experienced a similar issue with Apple ID mismatch? How long did it take to resolve? Is there anything else I should do besides waiting for support?
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"Upload for App Store Connect" not getting past "Preparing to upload"
For the past couple of days having a problem with Xcode 26.4. When I try to upload an archive to App Store Connect, it gets stuck on "Uploading". I see the progress bar about 70% full, and a "Preparing to upload xxxx.ipa" label below. Letting it sit overnight, restarting Xcode, machine, etc. and the same result. Anybody else seeing?
Replies
2
Boosts
1
Views
72
Activity
3h
Adding a tester to internal test group
I have sent an invite to a user for internal testing. They have received the email and clicked the accept test link. It takes them to App Store Connect web login screen. I do not see that they have accepted the role on my dashboard and they do not have access to my app on Testflight. Has anyone had this/similar issue and resolved it?
Replies
0
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17
Activity
6h
Is there a reliable way to check pending agreement status for multiple App Store Connect accounts via API?
Hey everyone, I'm managing CI/CD pipelines for around 45 iOS apps across different Apple Developer accounts. One recurring pain point is blocked pipelines due to unsigned agreements. Things like the Paid Applications Agreement and the Apple Developer Program License Agreement. I built an internal dashboard to flag these before they block a release, but I'm hitting a wall with detection accuracy. Since there's no dedicated endpoint for agreement status, I'm running three probes per account and checking for 403 FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED: GET /v1/agreements GET /v1/bundleIds?filter[identifier]={bundleId}&filter[platform]=IOS GET /v1/certificates?limit=1 Case 1 : Works perfectly. Account has "Apple Developer Program License Agreement has been updated and needs to be reviewed" : All three endpoint return 403 (In this case, the step 1 is enough) # Step 1 /v1/agreements → HTTP 403 ⛔ BLOCKED # Step 2 /v1/bundleIds → HTTP 403 ⛔ BLOCKED # Step 3 /v1/certificates → HTTP 403 ⛔ BLOCKED # [Step 1 body] { "errors": [ { "id": "TXF6QUVS6OY66YVUNINVLKXZFA", "status": "403", "code": "FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED", "title": "A required agreement is missing or has expired.", "detail": "This request requires an in-effect agreement that has not been signed or has expired.", "links": { "see": "/business" } } ] } # [Step 2 body] { "errors": [ { "id": "MTDI5P37UTYQOOVJSMXCWUK42U", "status": "403", "code": "FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED", "title": "A required agreement is missing or has expired.", "detail": "This request requires an in-effect agreement that has not been signed or has expired.", "links": { "see": "/business" } } ] } # [Step 3 body] { "errors": [ { "id": "GI6EN2CMBFJIJJZM547LSW66KY", "status": "403", "code": "FORBIDDEN.REQUIRED_AGREEMENTS_MISSING_OR_EXPIRED", "title": "A required agreement is missing or has expired.", "detail": "This request requires an in-effect agreement that has not been signed or has expired.", "links": { "see": "/business" } } ] } Case 2 : Not detected. Different account, same message in App Store Connect UI. But v1/agreements endpoint return 404 while other 2 steps return 200 # Step 1 /v1/agreements → HTTP 404 ➖ 404 # Step 2 /v1/bundleIds → HTTP 200 ✅ OK # Step 3 /v1/certificates → HTTP 200 ✅ OK # [Step 1 body] { "errors": [ { "id": "37459578-8167-449c-ad22-e0ffa392df2d", "status": "404", "code": "NOT_FOUND", "title": "The specified resource does not exist", "detail": "The path provided does not match a defined resource type." } ] } # [Step 2 body] { "data": [ { "type": "bundleIds", "id": "xxx", "attributes": { "identifier": "xxx" }, "links": { "self": "https://api.appstoreconnect.apple.com/v1/bundleIds/[xxx]" } } ], "links": { "self": "https://api.appstoreconnect.apple.com/v1/bundleIds?fields%5BbundleIds%5D=identifier&filter%5Bplatform%5D=IOS&filter%5Bidentifier%5D=[xxx]&limit=1" }, "meta": { "paging": { "total": 1, "limit": 1 } } } # [Step 3 body] { "data": [ { "type": "certificates", "id": "xxx", "attributes": { "serialNumber": "xxx", "expirationDate": "2026-07-03T04:47:09.000+00:00", "certificateType": "DISTRIBUTION" }, "links": { "self": "https://api.appstoreconnect.apple.com/v1/certificates/[xxx]" } } ], "links": { "self": "https://api.appstoreconnect.apple.com/v1/certificates?fields%5Bcertificates%5D=serialNumber%2CcertificateType%2CexpirationDate&limit=1", "next": "https://api.appstoreconnect.apple.com/v1/certificates?fields%5Bcertificates%5D=serialNumber%2CcertificateType%2CexpirationDate&cursor=[xxx]&limit=1" }, "meta": { "paging": { "total": 4, "limit": 1 } } } Same agreement type, same UI warning, completely different API behaviour. My best guess is Apple enforces the agreement deadline progressively. The 403 gate only kicks in once the deadline is crossed or the account reaches a certain state, while the UI warning shows much earlier. What I'm looking for, Is there a supported API endpoint that reflects pending agreement status regardless of enforcement state? Or is the 403 gate genuinely the only signal available and some pending agreements just won't show up until Apple enforces them? Happy to hear "there's no API for this" if that's the reality. Just want to make sure I'm not missing something before I accept that limitation. Thanks.
Replies
1
Boosts
1
Views
163
Activity
6h
Is there a way to pull Ratings data via API or other method?
We are currently pulling data via the API to look various metrics, including reviews and ratings. However, I noticed the ratings only come in with associated reviews - it doesn't appear there is public access to the API for pulling all historic ratings (without associated reviews). Is this correct? Does anyone know a workaround or way to access the ratings data via API or other method?
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2
Boosts
1
Views
523
Activity
6h
Authentication Error with App Store Server API (NOT_AUTHORIZED) while Using JWT for Subscription Validation
Hello Apple Developer Community, We are currently facing an authentication issue when calling the App Store Server API for subscription validation. Despite following Apple’s documentation and verifying all credentials, we consistently receive a NOT_AUTHORIZED error response. GET https://api.storekit-sandbox.itunes.apple.com/inApps/v1/transactions/appTransactions/{transactionId} Environment: Sandbox and Production (both tested, same result) Our Setup: Key ID: {Your Key ID} Issuer ID: {Your Issuer ID} Bundle ID: {Your Bundle ID} JWT Header: { "alg": "ES256", "kid": "" } JWT Payload: { "iss": "", "iat": , "exp": <timestamp + 5 minutes>, "aud": "appstoreconnect-v1", "bid": "" } Authorization Header: Authorization: Bearer Troubleshooting Steps Already Taken: Verified that .p8 key, Key ID, Issuer ID, and Bundle ID are all correctly configured and match the App Store Connect details. Confirmed that the system clock is accurate (UTC). Used appropriate endpoint (sandbox or production) based on environment. Ensured that the JWT is short-lived (under 5 minutes). Added the “Bearer” prefix correctly in the header. Tested JWT generations using Python. Issue: All requests return: { "errorCode": "NOT_AUTHORIZED" } Questions: Are there any additional claims or headers required for the subscriptions endpoint? Are there specific permissions or roles needed for the API key in App Store Connect? Is there a way to get more detailed logs or diagnostics for this NOT_AUTHORIZED response? Does the App Store Server API require a different aud or bid structure for certain endpoints? We already contacted Apple Developer Support, but they suggested posting here for engineering-level guidance. Any insight or examples of a working JWT + request for this endpoint would be greatly appreciated.
Replies
1
Boosts
0
Views
274
Activity
6h
Should I submit my app or wait?
Hi everyone, I’m currently facing an issue submitting my app because of in-app subscriptions. My subscriptions (monthly, yearly and one time) has a problem since March 23. I already fixed previous paywall-related issues and everything seems correctly set up in App Store Connect. My question is: Should I wait until the subscriptions are approved before submitting the app again, or is it okay to submit the app while they are still in “Waiting for Review”? If anyone has faced this before or has advice, I’d really appreciate your help. Thanks!
Replies
0
Boosts
0
Views
21
Activity
8h
Part XX of the ITA blocking submission
All my business documents are in an active state, including the Part XX of the Income Tax Act (necessary for Canadians), but app.store connect won't let me bundle subcriptions or in-store payements with my app or let me submit it b/c is says I'm not in compliance. It's incredibly frustrating b/c it must be an internal error. anyone else having this issue?
Replies
12
Boosts
1
Views
169
Activity
8h
Blank page when logging into App Store Connect
When I sign into App Store Connect, I am taken to this URL: https://appstoreconnect.apple.com/review_agree The page shows a gray activity spinner for a few seconds, then is blank. I have tried on multiple computers and multiple browsers, over the past few weeks, with the same result. I have lodged a developer support request, but it hasn’t been resolved yet. It’s been holding up our App Store submission for a couple of weeks now. Any ideas of things I could try, or has anyone else had this issue and had it resolved ?
Replies
27
Boosts
8
Views
12k
Activity
8h
First subscription stuck in inconsistent review state for 6+ weeks, no update after internal escalation
I’m trying to find out whether anyone has seen this kind of App Store Connect issue remain unresolved for this long. This is for a first auto-renewable subscription. Timeline: Original support case opened: Feb 27, 2026 Support initially repeated the normal guidance that the first subscription must be submitted with the app version I explained that the issue was not the process itself, but a stuck review state On Mar 25, 2026, I was told the case had been escalated to the appropriate internal team Since then, I have sent follow-up emails asking for status / owner / ETA As of Apr 12, 2026 (KST), there has still been no meaningful update Current state in App Store Connect: App version 1.0.10 is still “Prepare for Submission” Previous 1.0.10 submissions show as “Deleted” There is no active app review submission for 1.0.10 The subscription previously showed “Waiting for Review” Now the subscription itself shows “In Review” But its localization still shows “Waiting for Review” So the state looks inconsistent: no active app review submission app version still draft subscription partially moved into review anyway At this point I’m not asking about the normal first-subscription submission flow. I already understand that. What I’m trying to understand is: Has anyone seen a case like this stay stuck for 6+ weeks? Has anyone had Apple say it was escalated internally and then go silent for weeks? Did Apple eventually fix it manually? Is this something that can remain stuck indefinitely unless the internal team intervenes? Any comparable experience would be helpful.
Replies
2
Boosts
0
Views
89
Activity
8h
Escalation Request – Extended “Waiting for Review” Status
Hello, I would like to request an escalation regarding my app review status. My app (Apple ID: 6758756966) was submitted for review on February 24 and has been in “Waiting for Review” status for an extended period, with no progress so far. I have contacted Apple Developer Support multiple times (Case IDs: 102840237455, 102840079647, 102846664998, 102841727941) starting from March 9, but unfortunately, I have not received any response to any of these requests. I have also submitted three expedited review requests, but none of them have been acknowledged. Could you please: • confirm whether the submission is still active in the queue • check if there are any issues preventing it from moving forward • and assist in escalating the review if possible If any additional information is required from my side, I am ready to provide it immediately. Thank you very much for your time and support.
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7
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263
Activity
1d
when i can expect to see campaign data
I am wondering about the timeline for accessing campaign performance metrics. Specifically, I would like to know when I can anticipate the availability of data related to the campaigns I am running. When will the campaign data be accessible for review and analysis?
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0
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0
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20
Activity
1d
App update showing status as "In review" for 17 days
Hello, Our application has been stuck in the "In Review" status for 17 days now, and we are looking for guidance on whether this is a known technical stall or an extended policy audit. The Issue: The app moved from "Waiting for Review" to "In Review" on March 25th. Since then, there has been no change in status and no messages in the Resolution Center. App ID: 6753868146 Thanks
Replies
2
Boosts
0
Views
54
Activity
1d
How long does manual verification take for Developer Enrollment in 2026?
I paid for my Apple Developer enrollment on 9th April, and I received the official invoice. However, my account status is still showing as "Pending" and I cannot access App Store Connect. I suspect it was flagged for manual review because the credit card used belongs to a family member, so the name doesn't match the Apple ID. Has anyone else experienced this recently? How long did it take for support to clear the pending status once the work week started?
Replies
0
Boosts
0
Views
14
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Legal / Report Fraud / App Dispute Submission Form
Good afternoon, I‘m currently disputing over (8) applications on the App Store for legal (intellectual property right infringement) and for fraud. The mobile applications I created were hijacked from me and even submitted an FBI report. I’m wondering how long for Apple to recover these mobile applications? And how does the original financials work for the mobile apps I created since they were uploaded using API keys? I submitted legal intellectual property rights infringement, reported the apps to Fraud. All mobile applications should be listed under my Apple Developer Account. Furthermore, where do I go if I need assistance with these apps? I submitted the complaints about two weeks ago. Also when will Apple side legal be able to resolve these issues. The banking information for all mobile applications should also be freezed. Can someone from Apple help me get this resolved? All mobile applications banking and financials should be frozen due to the fraud I reported.
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15
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Lookify: AI Virtual Try-On — Stuck in "Waiting for Review" | 2 Months
Hello Apple Developer Community and App Review Team, I'm writing to seek guidance regarding my app Lookify: AI Virtual Try-On (App ID: 6757718224), which has been caught in an ongoing review cycle since February 15, 2026 — nearly two months ago. Submission History: Date Version Status Feb 15 iOS 1.1.0 Removed Feb 19 iOS 1.1.0 Removed Feb 21 iOS 1.1.0 Removed Apr 3 (2:21 AM) iOS 1.1.0 Removed Apr 3 (1:17 PM) iOS 1.1.0 Removed Apr 6 (current) iOS 1.1.0 Waiting for Review Each submission was either self-removed after extended waiting periods with no reviewer feedback, or removed to address potential issues — only to re-enter the queue with the same outcome. The current submission has now been in "Waiting for Review" status since April 6 with no activity, no messages, and no indication of progress. What I've done to comply: Updated the Privacy Policy to be fully GDPR and KVKK compliant Provided clear demo account credentials and usage instructions for the AI try-on feature Ensured all metadata, screenshots, and descriptions accurately reflect the app's functionality Reviewed Apple's App Review Guidelines thoroughly before each resubmission I understand that AI-powered apps — especially those involving visual try-on technology — may require closer scrutiny, and I fully respect that process. I'm not asking to bypass any review step. I simply ask for transparency: if there is an issue with the app, a rejection with specific feedback would allow me to address it immediately. This app represents months of development work. As a small independent developer, prolonged uncertainty without communication makes it very difficult to plan or improve. My request: Could anyone from the App Review team or community provide insight into: Whether there is an active flag or concern on this submission What the expected timeline might be for accounts with this submission history Whether an Expedited Review would be appropriate given this timeline I have also submitted a contact request through the official App Review contact form. I am fully committed to making any necessary changes — I just need to know what they are. Thank you sincerely for your time and assistance. Mustafa Bilgiç Developer, PlayTools
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1
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1
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74
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App Search page
When I search for my app in the App Store it shows up but does not have a description or pictures until I click on the app. How can I get my marketing pictures to load on the search page as well
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25
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App is "Ready for Sale" but not showing up in App Store Search Results
Hi everyone, My new app, was recently approved and its status changed to "Ready for Sale" in App Store Connect. Everything seems to be working fine technically: I can download the app perfectly using the direct App Store link, and it also appears correctly when I click on my Developer Name. However, when I search for the exact and unique name in the App Store search tab, it doesn't show up at all. I am aware that search indexing can usually take anywhere from 24 to 72 hours, but I wanted to ask if anyone else is experiencing unusual delays with the search index right now? Is there anything else I can do to trigger the indexing process besides waiting or pushing a new update?
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2
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112
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Apple Developer Program payment not linked to account (Apple ID mismatch, stuck in Pending)
Hello, I am experiencing an issue with my Apple Developer Program enrollment. Here is my situation: I enrolled using Apple ID A I completed the payment using Apple ID B (via iPhone) Both Apple IDs belong to me and have the same personal information However: My developer account still shows "Pending" It asks me to "Complete your purchase" The payment has been successfully charged No refund has been issued It has been over 80 hours Additionally, I currently see that both of my Apple IDs show "Pending" status, and the payment does not appear to be linked to either enrollment. I have already contacted Apple Developer Support and waiting for their response. My questions: Has anyone experienced a similar issue with Apple ID mismatch? How long did it take to resolve? Is there anything else I should do besides waiting for support?
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0
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25
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Apple Developer Program payment not linked to account (Apple ID mismatch, stuck in Pending)
Hello, I am experiencing an issue with my Apple Developer Program enrollment. Here is my situation: I enrolled using Apple ID A I completed the payment using Apple ID B (via iPhone) Both Apple IDs belong to me and have the same personal information However: My developer account still shows "Pending" It asks me to "Complete your purchase" The payment has been successfully charged No refund has been issued It has been over 80 hours Additionally, I currently see that both of my Apple IDs show "Pending" status, and the payment does not appear to be linked to either enrollment. I have already contacted Apple Developer Support and waiting for their response. My questions: Has anyone experienced a similar issue with Apple ID mismatch? How long did it take to resolve? Is there anything else I should do besides waiting for support?
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0
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22
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App submission on waiting for review ID 6758008521
ID 6758008521, Dear App Review Team, I submitted my app review and it got rejected for inaccurate screenshot. I have revised the app screenshot and also resubmitted. But it has been 8 days and no response. We look forward to completing the review, thank you.
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62
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