StoreKit

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Support in-app purchases and interactions with the App Store using StoreKit.

StoreKit Documentation

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Purchase Confirmation Letter
Hi all, I've received emails from other apps after making a purchase, with content like: You have purchased {App Name} on {Date & Time} and acknowledged that if you download or use this in-App Purchase within fourteen days of buying it, you will no longer be eligible to cancel this purchase. Do anyone know under what circumstances Apple sends a Purchase Confirmation Letter to the user's email after they purchase our digital products via IAP? Is this something developers can control? Additionally, I've seen pop-up reminders before making a payment in apps, with content similar to the above message. Are these reminders provided by Apple, or can developers create their own guidance to help users avoid accidental purchases? Kindly, Vanto
1
0
89
Jun ’25
Adding In-App Purchase to app + review required?
I'm trying to understand the IAP development process. I created my first Product on App Store Connect and am trying to build my app to use it. However it keeps failing with "Invalid product ID.". From what I've read, this is because the product has not yet gone through review. But what I don't understand is, of course it hasn't gone through review yet, because trying to use it in any capacity fails, even though I'm using a real physical device and using a Sandbox User. Is this the correct workflow? It seems very backwards that I have to submit the product for review, even before I know how it's going to be used. I'm still building the screen for the product page, and haven't even started touching any backend APIs, yet it's asking for screenshots. Am I misunderstanding something here?
0
0
83
Apr ’25
App Store Receipt Availability After Pre-order Install and Future Deprecation Concerns
Hi Apple Developer Team, I'm looking to confirm some technical details regarding the pre-order flow and App Store receipt handling. Specifically, I have the following questions: Q1: After a user installs an app via pre-order and launches it for the first time, will a valid App Store receipt be available immediately via [[NSBundle mainBundle] appStoreReceiptURL]? Are there any known cases where the receipt might be missing or invalid, requiring a manual refresh (e.g., via SKReceiptRefreshRequest)? Q2: Is the pre-order flow currently supported in the sandbox environment? Specifically, is it possible to simulate pre-ordering an app and installing it in a sandbox or TestFlight environment, in order to test receipt generation and related logic? https://developer.apple.com/documentation/appstorereceipts/responsebody/receipt Q3: The receipt field in the App Store receipt structure is marked as deprecated. Is it still acceptable to use this field for validating receipts? Has Apple announced any timeline or system version in which this field will be fully removed or unsupported?
0
0
95
Jun ’25
StoreKit 2: Handle unfinished consumables
I have non-consumable and consumable in-app purchases in my app. The tutorial I was following stated Transaction.currentEntitlements includes unfinished consumables, which is incorrect according to the documentation. Is the correct way to handle unfinished consumables (and non-consumables) to implement Transaction.updates and call finish() if it’s verified? The documentation says that listener will receive unfinished transactions once upon app launch, so with that, do I understand correctly you do not need to implement Transaction.unfinished unless you want to look for unfinished transactions manually later on? Otherwise what is the correct and most recommended way to handle unfinished consumables? Is there a way to test that scenario in Xcode?
1
0
263
Jun ’25
product not found !
Hi all, I’m testing Subscription in my Flutter app on a real iOS device (iPhone 16 Pro with iOS 18) via TestFlight. I’ve set everything up as required, but I still get this error: flutter: Found products: [] If everything works perfectly when StoreKit configuration is used in Xcode, but not via TestFlight. All my Subscriptions are approved with the same ID.
0
0
152
Apr ’25
Conversion tracking with the SKAN
Hello all, We developed an iOS app which we started advertising now. In our iOS app we already implemented the updatePostbackConversionValue(_:completionHandler:) to send in-app events in increasing numbers (first open -> 1, lead ->2, conversion -> 3). From our understanding this should be enough for alle ad networks (Apple Ads, Google Ads, Meta Ads, Microsoft Ads and Reddit Ads) to receive those numbers - at least they receive the app installs from the SKAN already. Is this correct or do we miss something here in the integration? We currently really struggle to assure that everything is working and we do not see any conversions coming in - even though two weeks of advertising have passed already. I look forward for any feedback or discussion and I am also happy to share more details if needed. Best regards, Manuel
0
0
69
Jun ’25
New App with Subscription Review
We are launching a new app with a subscription in-app purchase (IAP). The Status of the IAP is "Waiting for Review". We want to submit the app to app for review, but the section to select an IAP with the app is not appearing. According to online sources, if we submit a new app for review, without selecting the IAP that goes with it, then the app may be released in the App Store without users being able to purchase the IAP. This actually happened to us years ago and I can't remember how we got around it, but it was painful. It seems strange that Apple would allow this problem to persist for years. Why not just hire an intern to fix it? Maybe because they are too busy running around in circles at the new spaceship headquarters. Regardless, our IAP has been sitting in "Waiting for Review" status for a while now and I'm concerned it may never be approved. Any advice would be appreciated.
3
1
530
3w
storekit2_products_error
Cannot retrieve products for iap or subscription on simulator iPhone 16 and real device iPhone XR also. lutter: IAPError(code: storekit2_products_error, source: app_store, message: The operation couldn’t be completed. (NSURLErrorDomain error -1009.), details: The operation couldn’t be completed. (NSURLErrorDomain error -1009.)) flutter: Error fetching IAP products: IAPError(code: storekit2_products_error, source: app_store, message: The operation couldn’t be completed. (NSURLErrorDomain error -1009.), details: The operation couldn’t be completed. (NSURLErrorDomain error -1009.))
1
0
147
Jun ’25
App Store Server API JWT Authentication Issue
Issue Description I am experiencing persistent 401 Unauthorized errors when attempting to access the App Store Server API using JWT authentication. Despite following Apple's documentation and regenerating keys, I am unable to successfully authenticate. Implementation Details I'm implementing JWT authentication for the App Store Server API to retrieve transaction information from the following endpoint: https://api.storekit.itunes.apple.com/inApps/v1/transactions/{transactionID} My JWT generation code (in PHP/Laravel) follows Apple's documentation: php$kid = '6W6H649LJ4'; $header = [ "alg" => "ES256", "kid" => $kid, "typ" => "JWT" ]; $iss = 'b8d99de7-b43b-4cbb-aada-546ec784e249'; // App Store Connect API Key Issuer ID $bid = 'com.gitiho.learnCourse'; // Bundle ID $payload = [ "iss" => $iss, "iat" => time(), "exp" => time() + 3600, "aud" => "appstoreconnect-v1", "bid" => $bid ]; $pathFileAuthKeyP8 = "AuthKey_6W6H649LJ4.p8"; $contentFileAuthKey = \File::get(base_path($pathFileAuthKeyP8)); $alg = "ES256"; $jwt = \Firebase\JWT\JWT::encode($payload, $contentFileAuthKey, $alg, null, $header); Steps Taken to Troubleshoot Verified that the Issuer ID is correct and in UUID format Confirmed that the Key ID matches the private key filename Regenerated the key with proper App Store Server API permissions Ensured the private key file is properly formatted with correct headers and footers Verified that the JWT is being properly encoded using the ES256 algorithm Confirmed the bundle ID is correct for our application Checked that the API endpoint URL is correct Additional Information This implementation previously worked correctly We started experiencing 401 errors recently without changing our implementation We are using the Firebase JWT library for PHP to encode the JWT Request Could you please help identify what might be causing these authentication failures? Is there any recent change in the authentication requirements or endpoint URLs that might be affecting our integration? Thanks for support me.
0
0
111
Apr ’25
How to test refunds of consumable purchases?
I have consumable IAPs in my app. Currently there is no way for me to test refunds for them as Xcode testing doesn't allow refunds option for my Purchases. According to this official documentation on Transaction.all , i should be getting my refunded consumables in Transaction's all property. But there is no way for me to know what kind of data is in the refunded transaction object. Will there be a 'revocation date' like in the case of non-consumables?
0
0
84
Jun ’25
manage sandbox account clear purchase history not working?
I would like to know whether and how people are getting the sandbox account > manage > clear purchase history feature to work. I clear purchase history (either on my device or at app store connect), and I delete my app from my device. I then run my app from Xcode on my device, and it detects at launch the existence of the purchase, and so I cannot test my purchase user interface. Does this thing actually work as advertised?
7
11
1.1k
Apr ’25
Recent issues in StoreKit products fetch
Hello everyone! We are observing a significant number of failures in the fetch of the products with StoreKit1, meaning that in a completely random way, some product identifiers are considered invalid in the response that we receive from Apple, and after some minutes these products are considered once again valid. The issue started on Thursday 04/24 around 12.00 am (UTC + 02.00) and from our dashboard we can clearly see the trend of these failures has some spikes at precise times. I am attaching a view that we use for monitoring purposes showing this trend, considering the data of this week. We are noticing this problem on multiple developer accounts and on multiple apps, which is leading us to think it could be an issue in the Apple backend processing the request. In our case, the apps are not launched correctly until all the products are fetched, and therefore the impact of this problem is very high. Is anyone experiencing something similar or do you have logs which allows you to identify such issues? The issue happens only in production, while in debug and TestFlight environment everything works well. Thank you for your support
0
24
674
Apr ’25
Issue that subscription products (monthly subscription and annual subscription) cannot be obtained from App Store Connect
Dear my friends, I have set up two subscriptions (monthly and annual) in App Store Connect. By configuring with StoreKit, I can import the configurations from App Store Connect into the local .storekit file, and the program can run normally. However, when the StoreKit configuration is set to NONE, I am unable to retrieve product information from App Store Connect. The code for fetching the product list is as follows. Could you please provide suggestions on how to proceed? Thank you very much! private let productIds: [String] = ["subscription.year", "subscription.monthly"] subscriptions = try await Product.products(for: productIds)
2
0
138
Jun ’25
How to change promotional image of in-app purchase
My apps stuck on review stage. Reason of it is Guideline 2.3.2 - Performance - Accurate Metadata We noticed that your promotional image to be displayed on the App Store does not sufficiently represent the associated promoted in-app purchase. Specifically, we found the following issue with your promotional image: – Your promotional image is the same as your app’s icon. The problem is i can't change this image. My subscription is still in 'in review' stage and I don't have option like delete image or change image. I replied to the review explaining that I cannot change it as long as the subscription is under review, but I haven’t received any meaningful reply, except that I need to change promotion image to be eligible for further review(which i cant do because i haven't option to change this image). Has anyone had such a problem before?
4
2
2k
Oct ’25
In-App Purchase products suddenly not returned by queryProductDetails
Hi, We're currently experiencing an issue with consumable In-App Purchases on our production iOS app. Until the end of May, everything was working as expected, but starting in early June, our app no longer receives any products when calling queryProductDetails() using Flutter’s in_app_purchase plugin (which utilizes StoreKit). Here’s what we’ve confirmed so far: The product IDs are correctly configured in App Store Connect, and all items are marked as “Approved.” No recent changes have been made to the bundle ID or the product IDs. The “Base Territory” setting was updated for each IAP item in early May. After that change, product retrieval and purchases were working normally through the end of May. This issue is happening on real devices in production, and multiple users are affected. The same functionality continues to work correctly on Android. All requested product IDs are being returned in the notFoundIDs list of the queryProductDetails() response. We're quite puzzled by this issue as no clear cause has been identified so far. Any thoughts on this issue would be much appreciated. Thank you!
1
0
179
Jun ’25
StoreKit 2: jwsRepresentation Validation, Rate-Limit Relief, and Send Consumption Info Effectiveness
Hi everyone, We operate an online game where all in-app assets are stored server-side and require a logged-in account (no device binding). I’d like guidance on four areas: Do we really need deviceVerification / deviceVerificationNonce? – Because every purchase is tied to an account and we enforce a global transactionId UNIQUE constraint, replay or cross-account reuse appears infeasible. Under these conditions, is omitting device verification acceptable, or are there situations where Apple still recommends it? Permanent rate-limit increase for the App Store Server API – During anniversary events we saw bursts of ~18 000 requests per hour, breaching the current hourly cap on the App Store Server API (verifyTransaction, getNotificationHistory, etc.). Is there a formal process to request a long-term rate-limit expansion (or an alternative tier) from Apple? When is an App Store Server API call required for a StoreKit 2 jwsRepresentation? Docs say “call the API if you’re unsure,” but there’s no clear cut-off. Because we fully validate the JWS signature plus the entire certificate chain (including CRL/OCSP checks) on our server, local cryptographic validation seems sufficient for consumables. For subscriptions we still plan to hit the API to fetch the latest status. Does this separation match Apple’s best practice? If Apple does recommend hitting the API for consumables as well, we’d like a concrete rule of thumb—e.g. “if the item price is USD 50 or higher, always use the API.” Is establishing such thresholds consistent with Apple’s intent? Refund-risk reduction from Send Consumption Info – Adapty reports a 40–60 % refund-rate drop for subscriptions when using Send Consumption Info (blog reference). Can we expect similar reduction for consumable IAP in social/online games? Any real-world results would be helpful. Thanks in advance for any guidance!
0
0
199
Apr ’25
[StoreKit External Purchase] Testing token retrieval in development environment with React Native
Question on token testing in development: Hello, I'm developing a React Native application using StoreKit External Purchase. I'm having difficulties testing the transaction token retrieval in the development environment. Specific questions: Is it possible to test the transaction token retrieval in development/sandbox environment? Is there a special testing mode for developers that would allow simulating token reception without going through the App Store? Are there specific debugging tools to verify proper token reception? Question on native implementation: Regarding the native implementation of StoreKit External Purchase: Is there detailed documentation on creating native modules for React Native that implement StoreKit External Purchase? Can you confirm if the following approach is correct for native implementation: Using NSClassFromString(@"ExternalPurchase") Calling presentNoticeSheetWithURL:completion: Retrieving the token in the completion block Are there any code examples for complete native implementation? Question on implementation validation: For validating StoreKit External Purchase implementation: How can we verify that our implementation is correct before App Store submission? Are there validation tools or automated tests to check compliance? What are common errors to avoid during implementation? Question on best practices: Regarding implementation best practices: What's the best way to handle potential errors during token retrieval? How to handle cases where the user cancels the transaction? What are the recommended security checks for server-side token validation? Question on documentation: I'm looking for additional resources on StoreKit External Purchase: Is there specific documentation for integration with frameworks like React Native? Are there complete code examples for native implementation? Where can I find information about testing and debugging best practices? Additional technical question: Technical implementation details: What's the correct way to handle the ExternalPurchase class initialization in React Native native modules? Are there specific requirements for the URL passed to presentNoticeSheetWithURL? How should we handle the token in the completion block to ensure it's properly passed back to React Native? Question on testing workflow: Testing workflow questions: What's the recommended testing workflow for External Purchase implementation? How can we verify the token format and validity before production deployment? Are there any tools or methods to simulate the complete purchase flow in development?
0
0
116
Jun ’25
Cancel subscription not working in TestFlight
Hi, I have deployed my app on Test Flight, I have two subscriptions, monthly and yearly. User can have one of them at a time and upgrade, downgrade to the other. Upgrade, downgrade, cancel from the Apple Settings worked fine in the sandbox environment when testing locally. Now when I have deployed the app on TestFlight, I was able to purchase the subscription successfully from my app. Now when I want to cancel my subscription from the Apple Settings it gives me the following error after confirming cancellation, 'Your request is temporarily unable to be processed. Please try again later.' Also the other subscription offer (yearly) is also not shown to which I could upgrade, even though in the sandbox I was able to upgrade downgrade from the settings. Another thing I have noticed is that the app Icon or name is not shown anywhere in settings with the subscription. Instead of app icon only empty square is shown. Even though app icon shows fine everywhere else. Can someone please help me figure out this issue?
22
15
4.6k
Oct ’25
Purchase Confirmation Letter
Hi all, I've received emails from other apps after making a purchase, with content like: You have purchased {App Name} on {Date & Time} and acknowledged that if you download or use this in-App Purchase within fourteen days of buying it, you will no longer be eligible to cancel this purchase. Do anyone know under what circumstances Apple sends a Purchase Confirmation Letter to the user's email after they purchase our digital products via IAP? Is this something developers can control? Additionally, I've seen pop-up reminders before making a payment in apps, with content similar to the above message. Are these reminders provided by Apple, or can developers create their own guidance to help users avoid accidental purchases? Kindly, Vanto
Replies
1
Boosts
0
Views
89
Activity
Jun ’25
Adding In-App Purchase to app + review required?
I'm trying to understand the IAP development process. I created my first Product on App Store Connect and am trying to build my app to use it. However it keeps failing with "Invalid product ID.". From what I've read, this is because the product has not yet gone through review. But what I don't understand is, of course it hasn't gone through review yet, because trying to use it in any capacity fails, even though I'm using a real physical device and using a Sandbox User. Is this the correct workflow? It seems very backwards that I have to submit the product for review, even before I know how it's going to be used. I'm still building the screen for the product page, and haven't even started touching any backend APIs, yet it's asking for screenshots. Am I misunderstanding something here?
Replies
0
Boosts
0
Views
83
Activity
Apr ’25
App Store Receipt Availability After Pre-order Install and Future Deprecation Concerns
Hi Apple Developer Team, I'm looking to confirm some technical details regarding the pre-order flow and App Store receipt handling. Specifically, I have the following questions: Q1: After a user installs an app via pre-order and launches it for the first time, will a valid App Store receipt be available immediately via [[NSBundle mainBundle] appStoreReceiptURL]? Are there any known cases where the receipt might be missing or invalid, requiring a manual refresh (e.g., via SKReceiptRefreshRequest)? Q2: Is the pre-order flow currently supported in the sandbox environment? Specifically, is it possible to simulate pre-ordering an app and installing it in a sandbox or TestFlight environment, in order to test receipt generation and related logic? https://developer.apple.com/documentation/appstorereceipts/responsebody/receipt Q3: The receipt field in the App Store receipt structure is marked as deprecated. Is it still acceptable to use this field for validating receipts? Has Apple announced any timeline or system version in which this field will be fully removed or unsupported?
Replies
0
Boosts
0
Views
95
Activity
Jun ’25
App is on App Store but Subscription is in review
App is approved and on App Store but Subscription is in review and localizations rejected. no way to edit. anyone here that go this flow resolved and how?
Replies
2
Boosts
0
Views
603
Activity
Jan ’26
StoreKit 2: Handle unfinished consumables
I have non-consumable and consumable in-app purchases in my app. The tutorial I was following stated Transaction.currentEntitlements includes unfinished consumables, which is incorrect according to the documentation. Is the correct way to handle unfinished consumables (and non-consumables) to implement Transaction.updates and call finish() if it’s verified? The documentation says that listener will receive unfinished transactions once upon app launch, so with that, do I understand correctly you do not need to implement Transaction.unfinished unless you want to look for unfinished transactions manually later on? Otherwise what is the correct and most recommended way to handle unfinished consumables? Is there a way to test that scenario in Xcode?
Replies
1
Boosts
0
Views
263
Activity
Jun ’25
product not found !
Hi all, I’m testing Subscription in my Flutter app on a real iOS device (iPhone 16 Pro with iOS 18) via TestFlight. I’ve set everything up as required, but I still get this error: flutter: Found products: [] If everything works perfectly when StoreKit configuration is used in Xcode, but not via TestFlight. All my Subscriptions are approved with the same ID.
Replies
0
Boosts
0
Views
152
Activity
Apr ’25
Conversion tracking with the SKAN
Hello all, We developed an iOS app which we started advertising now. In our iOS app we already implemented the updatePostbackConversionValue(_:completionHandler:) to send in-app events in increasing numbers (first open -> 1, lead ->2, conversion -> 3). From our understanding this should be enough for alle ad networks (Apple Ads, Google Ads, Meta Ads, Microsoft Ads and Reddit Ads) to receive those numbers - at least they receive the app installs from the SKAN already. Is this correct or do we miss something here in the integration? We currently really struggle to assure that everything is working and we do not see any conversions coming in - even though two weeks of advertising have passed already. I look forward for any feedback or discussion and I am also happy to share more details if needed. Best regards, Manuel
Replies
0
Boosts
0
Views
69
Activity
Jun ’25
New App with Subscription Review
We are launching a new app with a subscription in-app purchase (IAP). The Status of the IAP is "Waiting for Review". We want to submit the app to app for review, but the section to select an IAP with the app is not appearing. According to online sources, if we submit a new app for review, without selecting the IAP that goes with it, then the app may be released in the App Store without users being able to purchase the IAP. This actually happened to us years ago and I can't remember how we got around it, but it was painful. It seems strange that Apple would allow this problem to persist for years. Why not just hire an intern to fix it? Maybe because they are too busy running around in circles at the new spaceship headquarters. Regardless, our IAP has been sitting in "Waiting for Review" status for a while now and I'm concerned it may never be approved. Any advice would be appreciated.
Replies
3
Boosts
1
Views
530
Activity
3w
storekit2_products_error
Cannot retrieve products for iap or subscription on simulator iPhone 16 and real device iPhone XR also. lutter: IAPError(code: storekit2_products_error, source: app_store, message: The operation couldn’t be completed. (NSURLErrorDomain error -1009.), details: The operation couldn’t be completed. (NSURLErrorDomain error -1009.)) flutter: Error fetching IAP products: IAPError(code: storekit2_products_error, source: app_store, message: The operation couldn’t be completed. (NSURLErrorDomain error -1009.), details: The operation couldn’t be completed. (NSURLErrorDomain error -1009.))
Replies
1
Boosts
0
Views
147
Activity
Jun ’25
App Store Server API JWT Authentication Issue
Issue Description I am experiencing persistent 401 Unauthorized errors when attempting to access the App Store Server API using JWT authentication. Despite following Apple's documentation and regenerating keys, I am unable to successfully authenticate. Implementation Details I'm implementing JWT authentication for the App Store Server API to retrieve transaction information from the following endpoint: https://api.storekit.itunes.apple.com/inApps/v1/transactions/{transactionID} My JWT generation code (in PHP/Laravel) follows Apple's documentation: php$kid = '6W6H649LJ4'; $header = [ "alg" => "ES256", "kid" => $kid, "typ" => "JWT" ]; $iss = 'b8d99de7-b43b-4cbb-aada-546ec784e249'; // App Store Connect API Key Issuer ID $bid = 'com.gitiho.learnCourse'; // Bundle ID $payload = [ "iss" => $iss, "iat" => time(), "exp" => time() + 3600, "aud" => "appstoreconnect-v1", "bid" => $bid ]; $pathFileAuthKeyP8 = "AuthKey_6W6H649LJ4.p8"; $contentFileAuthKey = \File::get(base_path($pathFileAuthKeyP8)); $alg = "ES256"; $jwt = \Firebase\JWT\JWT::encode($payload, $contentFileAuthKey, $alg, null, $header); Steps Taken to Troubleshoot Verified that the Issuer ID is correct and in UUID format Confirmed that the Key ID matches the private key filename Regenerated the key with proper App Store Server API permissions Ensured the private key file is properly formatted with correct headers and footers Verified that the JWT is being properly encoded using the ES256 algorithm Confirmed the bundle ID is correct for our application Checked that the API endpoint URL is correct Additional Information This implementation previously worked correctly We started experiencing 401 errors recently without changing our implementation We are using the Firebase JWT library for PHP to encode the JWT Request Could you please help identify what might be causing these authentication failures? Is there any recent change in the authentication requirements or endpoint URLs that might be affecting our integration? Thanks for support me.
Replies
0
Boosts
0
Views
111
Activity
Apr ’25
How to test refunds of consumable purchases?
I have consumable IAPs in my app. Currently there is no way for me to test refunds for them as Xcode testing doesn't allow refunds option for my Purchases. According to this official documentation on Transaction.all , i should be getting my refunded consumables in Transaction's all property. But there is no way for me to know what kind of data is in the refunded transaction object. Will there be a 'revocation date' like in the case of non-consumables?
Replies
0
Boosts
0
Views
84
Activity
Jun ’25
manage sandbox account clear purchase history not working?
I would like to know whether and how people are getting the sandbox account > manage > clear purchase history feature to work. I clear purchase history (either on my device or at app store connect), and I delete my app from my device. I then run my app from Xcode on my device, and it detects at launch the existence of the purchase, and so I cannot test my purchase user interface. Does this thing actually work as advertised?
Replies
7
Boosts
11
Views
1.1k
Activity
Apr ’25
iOS 26 still using apple ID for in app purchases when logged out of media and purchases on device
For testing purposes, I log out of media and purchases to use sandbox ID's to test in app purchases. Once I log out of media and purchases in device settings, in app purchases is still using my real apple ID, I'm not being prompted anymore to log into a sandbox ID for purchases.
Replies
0
Boosts
0
Views
69
Activity
Jun ’25
Recent issues in StoreKit products fetch
Hello everyone! We are observing a significant number of failures in the fetch of the products with StoreKit1, meaning that in a completely random way, some product identifiers are considered invalid in the response that we receive from Apple, and after some minutes these products are considered once again valid. The issue started on Thursday 04/24 around 12.00 am (UTC + 02.00) and from our dashboard we can clearly see the trend of these failures has some spikes at precise times. I am attaching a view that we use for monitoring purposes showing this trend, considering the data of this week. We are noticing this problem on multiple developer accounts and on multiple apps, which is leading us to think it could be an issue in the Apple backend processing the request. In our case, the apps are not launched correctly until all the products are fetched, and therefore the impact of this problem is very high. Is anyone experiencing something similar or do you have logs which allows you to identify such issues? The issue happens only in production, while in debug and TestFlight environment everything works well. Thank you for your support
Replies
0
Boosts
24
Views
674
Activity
Apr ’25
Issue that subscription products (monthly subscription and annual subscription) cannot be obtained from App Store Connect
Dear my friends, I have set up two subscriptions (monthly and annual) in App Store Connect. By configuring with StoreKit, I can import the configurations from App Store Connect into the local .storekit file, and the program can run normally. However, when the StoreKit configuration is set to NONE, I am unable to retrieve product information from App Store Connect. The code for fetching the product list is as follows. Could you please provide suggestions on how to proceed? Thank you very much! private let productIds: [String] = ["subscription.year", "subscription.monthly"] subscriptions = try await Product.products(for: productIds)
Replies
2
Boosts
0
Views
138
Activity
Jun ’25
How to change promotional image of in-app purchase
My apps stuck on review stage. Reason of it is Guideline 2.3.2 - Performance - Accurate Metadata We noticed that your promotional image to be displayed on the App Store does not sufficiently represent the associated promoted in-app purchase. Specifically, we found the following issue with your promotional image: – Your promotional image is the same as your app’s icon. The problem is i can't change this image. My subscription is still in 'in review' stage and I don't have option like delete image or change image. I replied to the review explaining that I cannot change it as long as the subscription is under review, but I haven’t received any meaningful reply, except that I need to change promotion image to be eligible for further review(which i cant do because i haven't option to change this image). Has anyone had such a problem before?
Replies
4
Boosts
2
Views
2k
Activity
Oct ’25
In-App Purchase products suddenly not returned by queryProductDetails
Hi, We're currently experiencing an issue with consumable In-App Purchases on our production iOS app. Until the end of May, everything was working as expected, but starting in early June, our app no longer receives any products when calling queryProductDetails() using Flutter’s in_app_purchase plugin (which utilizes StoreKit). Here’s what we’ve confirmed so far: The product IDs are correctly configured in App Store Connect, and all items are marked as “Approved.” No recent changes have been made to the bundle ID or the product IDs. The “Base Territory” setting was updated for each IAP item in early May. After that change, product retrieval and purchases were working normally through the end of May. This issue is happening on real devices in production, and multiple users are affected. The same functionality continues to work correctly on Android. All requested product IDs are being returned in the notFoundIDs list of the queryProductDetails() response. We're quite puzzled by this issue as no clear cause has been identified so far. Any thoughts on this issue would be much appreciated. Thank you!
Replies
1
Boosts
0
Views
179
Activity
Jun ’25
StoreKit 2: jwsRepresentation Validation, Rate-Limit Relief, and Send Consumption Info Effectiveness
Hi everyone, We operate an online game where all in-app assets are stored server-side and require a logged-in account (no device binding). I’d like guidance on four areas: Do we really need deviceVerification / deviceVerificationNonce? – Because every purchase is tied to an account and we enforce a global transactionId UNIQUE constraint, replay or cross-account reuse appears infeasible. Under these conditions, is omitting device verification acceptable, or are there situations where Apple still recommends it? Permanent rate-limit increase for the App Store Server API – During anniversary events we saw bursts of ~18 000 requests per hour, breaching the current hourly cap on the App Store Server API (verifyTransaction, getNotificationHistory, etc.). Is there a formal process to request a long-term rate-limit expansion (or an alternative tier) from Apple? When is an App Store Server API call required for a StoreKit 2 jwsRepresentation? Docs say “call the API if you’re unsure,” but there’s no clear cut-off. Because we fully validate the JWS signature plus the entire certificate chain (including CRL/OCSP checks) on our server, local cryptographic validation seems sufficient for consumables. For subscriptions we still plan to hit the API to fetch the latest status. Does this separation match Apple’s best practice? If Apple does recommend hitting the API for consumables as well, we’d like a concrete rule of thumb—e.g. “if the item price is USD 50 or higher, always use the API.” Is establishing such thresholds consistent with Apple’s intent? Refund-risk reduction from Send Consumption Info – Adapty reports a 40–60 % refund-rate drop for subscriptions when using Send Consumption Info (blog reference). Can we expect similar reduction for consumable IAP in social/online games? Any real-world results would be helpful. Thanks in advance for any guidance!
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199
Activity
Apr ’25
[StoreKit External Purchase] Testing token retrieval in development environment with React Native
Question on token testing in development: Hello, I'm developing a React Native application using StoreKit External Purchase. I'm having difficulties testing the transaction token retrieval in the development environment. Specific questions: Is it possible to test the transaction token retrieval in development/sandbox environment? Is there a special testing mode for developers that would allow simulating token reception without going through the App Store? Are there specific debugging tools to verify proper token reception? Question on native implementation: Regarding the native implementation of StoreKit External Purchase: Is there detailed documentation on creating native modules for React Native that implement StoreKit External Purchase? Can you confirm if the following approach is correct for native implementation: Using NSClassFromString(@"ExternalPurchase") Calling presentNoticeSheetWithURL:completion: Retrieving the token in the completion block Are there any code examples for complete native implementation? Question on implementation validation: For validating StoreKit External Purchase implementation: How can we verify that our implementation is correct before App Store submission? Are there validation tools or automated tests to check compliance? What are common errors to avoid during implementation? Question on best practices: Regarding implementation best practices: What's the best way to handle potential errors during token retrieval? How to handle cases where the user cancels the transaction? What are the recommended security checks for server-side token validation? Question on documentation: I'm looking for additional resources on StoreKit External Purchase: Is there specific documentation for integration with frameworks like React Native? Are there complete code examples for native implementation? Where can I find information about testing and debugging best practices? Additional technical question: Technical implementation details: What's the correct way to handle the ExternalPurchase class initialization in React Native native modules? Are there specific requirements for the URL passed to presentNoticeSheetWithURL? How should we handle the token in the completion block to ensure it's properly passed back to React Native? Question on testing workflow: Testing workflow questions: What's the recommended testing workflow for External Purchase implementation? How can we verify the token format and validity before production deployment? Are there any tools or methods to simulate the complete purchase flow in development?
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116
Activity
Jun ’25
Cancel subscription not working in TestFlight
Hi, I have deployed my app on Test Flight, I have two subscriptions, monthly and yearly. User can have one of them at a time and upgrade, downgrade to the other. Upgrade, downgrade, cancel from the Apple Settings worked fine in the sandbox environment when testing locally. Now when I have deployed the app on TestFlight, I was able to purchase the subscription successfully from my app. Now when I want to cancel my subscription from the Apple Settings it gives me the following error after confirming cancellation, 'Your request is temporarily unable to be processed. Please try again later.' Also the other subscription offer (yearly) is also not shown to which I could upgrade, even though in the sandbox I was able to upgrade downgrade from the settings. Another thing I have noticed is that the app Icon or name is not shown anywhere in settings with the subscription. Instead of app icon only empty square is shown. Even though app icon shows fine everywhere else. Can someone please help me figure out this issue?
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4.6k
Activity
Oct ’25