StoreKit

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Support in-app purchases and interactions with the App Store using StoreKit.

StoreKit Documentation

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iOS26.4,appStoreReceiptURL获取票据延迟
iOS 26.4系统上,我们发现三个问题: 1.调用了finishTransaction接口,但是在App重新启动后,[SKPaymentQueue defaultQueue].transactions仍然会有这笔订单。 2.支付完成后,[[NSBundle mainBundle] appStoreReceiptURL]],拿到的票据解析出来里面的商品是空的,需要延迟2秒钟左右在调用[[NSBundle mainBundle] appStoreReceiptURL]]才能获取有效票据。 3.支付完成后,如果用户没有点击最后弹出的确认弹框,等待5秒钟,系统会自己回调 - (void)paymentQueue:(SKPaymentQueue *)queue updatedTransactions:(NSArray<SKPaymentTransaction *> *)transactions; 代理方法。正常应该是用户点击了最后弹出的确认弹框,在回调- (void)paymentQueue:(SKPaymentQueue *)queue updatedTransactions:(NSArray<SKPaymentTransaction *> *)transactions;方法。 我们在苹果开发者论坛上面找到其他开发者反馈的类似问题,链接如下: https://developer.apple.com/forums/thread/817700 https://developer.apple.com/forums/thread/792437?answerId=849557022#849557022 https://developer.apple.com/forums/thread/817834 https://developer.apple.com/forums/thread/817706 https://developer.apple.com/forums/thread/818586 我们有大量用户升级到了26.4系统,这对于我们造成了巨大的困扰,我们需要你们的帮助,感谢!
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2d
Issue with "Transaction.currentEntitlements": Some paid users cannot use the features of our subscription plan
Some paid users are unable to use the paid features unlocked by purchasing our subscription plan. It seems that this is due to StoreKit 2's Transaction.currentEntitlements not working the way we would expect it to work. Are you also encountering this issue? Do you have any idea to improve this situation? At launch, our app checks if the user is subscribed to the plan, using Transaction.currentEntitlements. As a result, the currentEntitlements array was empty. Our app then fetches the products from StoreKit 2 using Product.products(for:). As a result, the Product.SubscriptionInfo.RenewalState value of the corresponding Product (product.subscription.status.first.state) is subscribed, which confirms that the user has indeed purchased our plan, but seems to contradict the absence of the corresponding transaction in Transaction.currentEntitlements. Proactive in-app purchase restore and a restore purchase button calling the AppStore.sync() method are implemented, but using the button did not solve the issue.
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Jul ’25
Specific IAP products returning empty data - Possible StoreKit issue
Hello developers, We're facing a critical issue with our app and need your insights: Since today, 3 specific IAP products return empty data when calling Product.products(for: [productId]). This affects all users, preventing any successful purchases of these items. Other IAP products seem unaffected. let products = try await Product.products(for: [productId]) Key details: Production environment Issue started: 2025.6.17 No recent app updates All products show as "Approved" in App Store Connect Questions: Has anyone experienced similar issues recently? Could this be a StoreKit or App Store system problem? Any suggestions for diagnosing or resolving this, besides contacting Apple Support? Recommendations for temporary workarounds? This is severely impacting our business. Any help is greatly appreciated! Thank you!
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Jun ’25
StoreKit 2 Fails to Load Subscription Products
We are experiencing a critical issue where StoreKit 2 is returning empty products when using Product.products(for:), specifically on devices running iOS 18.4.

 This issue does not occur on iOS 18.3 or earlier.

 Steps:

 Created a subscription product (e.g. "upm1") in App Store Connect
 Confirmed the product is active, localised, and part of a valid subscription group
 Call the following Swift code using StoreKit 2:
 Task { do { let products = try await Product.products(for: ["upm1"]) print(products) } catch { print("Error: (error)") } } 4. Result: products is an empty list.

 This regression is blocking subscription testing on iOS 18.4. 

 Kindly someone please advise on a potential fix or workaround.
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Sep ’25
Why does a purchase result in success unverified?
A purchase can result in success with verificationResult .unverified. Is there a list of reasons for which the transaction might be unverified and how should i handle it in my app? From my understanding, a successful unverified transaction means the user has already paid for the purchase. So, do i just ignore the unverified transaction or do i provide content to the user anyways?
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131
Jul ’25
How to change promotional image of in-app purchase
My apps stuck on review stage. Reason of it is Guideline 2.3.2 - Performance - Accurate Metadata We noticed that your promotional image to be displayed on the App Store does not sufficiently represent the associated promoted in-app purchase. Specifically, we found the following issue with your promotional image: – Your promotional image is the same as your app’s icon. The problem is i can't change this image. My subscription is still in 'in review' stage and I don't have option like delete image or change image. I replied to the review explaining that I cannot change it as long as the subscription is under review, but I haven’t received any meaningful reply, except that I need to change promotion image to be eligible for further review(which i cant do because i haven't option to change this image). Has anyone had such a problem before?
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2k
Oct ’25
Purchase Intent does not work when app has been launched
I'm implementing PurchaseIntent.intents for App Store in-app purchase promotions, following Apple's WWDC guidance. The API only works on cold launch (killed→launch), but fails on background→foreground transitions, making App Store promotions unusable. Sample code as followed from WWDC23 video "What's new in StoreKit 2 and StoreKit Testing in Xcode". In the StoreKitManager observable class, I have this function which is initialized in a listening task: func listenForPurchaseIntent() -> Task<Void, Error> { return Task { [weak self] in for await purchase in PurchaseIntent.intents { guard let self else { continue } let product = purchase.product await self.purchaseProduct(product) } } } where purchaseProduct() will perform the call to: try await product.purchase() ISSUE: When the app is in background (after previously launched), and the purchase intent is initiated from Xcode Transaction Manager or using the "itms-services://?action=purchaseIntent" method, the system foregrounds my app but the purchase intent is never delivered to the waiting listener. The intent remains queued until the next cold launch (quit app and relaunch app). This could mean that if a user has installed the app, and has run the app, then tapped the promotional IAP from the App Store, the purchase intent will not show up until the next cold launch. If the app is in quit state, then the system will foreground the app, and purchase intent is delivered correctly. STEPS TO REPRODUCE Launch app (listener starts in StoreKitManager.init()) Background app Add purchase intent via Xcode Transaction Manager Foreground app Result: No purchase sheet appears, no intent delivered Workaround attempts: Using this either in a view or the main app: func checkForPurchaseIntents() async { for await purchaseIntent in PurchaseIntent.intents { await storeKit.purchaseProduct(purchaseIntent.product) } } Applied to .onChange(of: scenePhase) - Doesn't work, nothing happens. Using UIApplication.willEnterForegroundNotification - Only works on the first time the app goes from background to foreground when purchase intent is sent. Doesn't work on second time or third time. • Attempting to creating fresh listening task on each foreground - Does not work. The question is: How are we supposed to implement the PurchaseIntent API? I have checked Apple sample projects like BackyardBirds, and sample projects from WWDC on StoreKit 2 but they never implemented Purchase Intent.
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Jan ’26
App Store Server Notifications and API Client - Toggling Sandbox vs Production Environment
The documentation mentions the following: Verify your receipt first with the production URL; then verify with the sandbox URL if you receive a 21007 status code. This approach ensures you don’t have to switch between URLs while your app is in testing, in review by App Review, or live in the App Store. This way, you can use one server environment to handle both Sandbox and Production environments. It is necessary to pass App Review. However, I'm not manually hitting these URLs - I'm using Apple's libraries. Specifically, the environment is used in SignedDataVerifier and AppStoreServerAPIClient. (I can't link to these because, for some reason, the domain apple.github.io is not allowed. The documentation for these is only found there. You can find it quickly by searching these terms and the domain.) Here is how SignedDataVerifier is being used: const verifier = new SignedDataVerifier( appleRootCertificates, APPLE_ENABLE_ONLINE_CHECKS, APPLE_ENVIRONMENT, APPLE_BUNDLE_ID, APPLE_APP_ID ) const verifiedNotification: ResponseBodyV2DecodedPayload = await verifier.verifyAndDecodeNotification(signedPayload) if (!verifiedNotification) { // Failure return } Here is how AppStoreServerAPIClient is being used: const appStoreServerAPIClient = new AppStoreServerAPIClient( SIGNING_KEY, APPLE_IAP_KEY_ID, APPLE_IAP_ISSUER_ID, APPLE_BUNDLE_ID, APPLE_ENVIRONMENT ) const statusResponse: StatusResponse = await appStoreServerAPIClient.getAllSubscriptionStatuses(originalTransactionId, [Status.ACTIVE]) In the source code for SignedDataVerifier.verifyAndDecodeNotification, I can see that it throws a VerificationException(VerificationStatus.INVALID_ENVIRONMENT) error . So for SignedDataVerifier is it as simple as wrapping my code in a try/catch and checking that the error's status code is 21007? I'm unsure about this because if you scroll to the bottom of the linked source code file, you can see the enumeration VerificationStatus, but it's unclear if this member has a value of 21007. The source code for AppStoreServerAPIClient only says that it throws an APIException if a response could not be processed, so I'm not too sure about how to handle this one.
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Sep ’25
HELP WITH SUBSCRIPTIONS
Hey everyone, I really need help. My app versions keep getting approved for distribution and my subscriptions and business agreements are all approved. Yet, when the paywall in my app appears, and someone clicks the subscribe button to pay, the IAP isn't appearing. It just loads forever. When I tested in Xcode it just kept saying products not found. Id's are the same, bundle id is the same, ive done everything. Can someone help pls.
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Jan ’26
StoreKit 2: is there a way for an app to be informed in real time if an auto-renewable subscription is cancelled by the user?
Hello, In my iOS app, I have a customer center where the user can see some details about its current subscription. I display things like the billing period, the price, the introductory offer state, the renewal date if it's not cancelled or the expiration date if it's cancelled, etc. From this screen, the user can open the subscription management sheet. I want to detect if the user cancels the subscription from this sheet or from the App Store (when the app is running) so I can refresh the information displayed on my customer center. I checked the asynchronous sequences provided by StoreKit 2 like Transaction.updates or Product.SubscriptionInfo.Status.updates and tested with a Sandbox account on my physical device with the app debugged using Xcode. But I noticed these sequences don't emit when I cancel the subscription in Sandbox. Is this the expected behavior? Is there a way to observe in real time if a user cancels the subscription? I can still manually check when the sheet is dismissed but it's not ideal because I want to know even if the user cancel from outside of the app with the app running. Thank you, Axel
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Feb ’26
Unauthorized for Advanced Commerce API Purchase
Hi! My product SKU has been approved for Advanced Commerce API. I successfully receive a purchase pop-up with the correct information. However, I am still having issues with completing the purchase. I always receive Unauthorize error when I confirm the purchase (subscription in my case; see the screenshot). I am using the node.js server library to sign the request. I made sure that the account is a valid account enabled for Sandbox. Logs unfortunately don't indicate any further detail. Thanks for your advice! We've been stuck on this for a while now and would appreciate your help. Marek
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Jul ’25
DID_FAIL_TO_RENEW Notification with a null gracePeriodExpiresDate
We are seeking clarification on the behavior of App Store Server Notifications V2. Summary In our production environment, we received a notification with notificationType: DID_FAIL_TO_RENEW and subtype: GRACE_PERIOD. However, the gracePeriodExpiresDate field in the payload was null. We understand this notification indicates that a user's subscription has entered a grace period. The null value for its expiration date is unexpected, and we are looking for an official explanation of this behavior and the correct way to handle it. The Scenario Here are the details of the notification we received: Notification Type: DID_FAIL_TO_RENEW Notification Subtype: GRACE_PERIOD Environment: Production Upon decoding the signedRenewalInfo JWS from the responseBodyV2, we found that the gracePeriodExpiresDate field inside the JWSRenewalInfoDecodedPayload was null. The notificationUUID for this event was in the format xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Our Implementation and its Impact Our backend is designed to ensure service continuity during a grace period, as recommended in the documentation. Current Logic: Receive the DID_FAIL_TO_RENEW / GRACE_PERIOD notification. Extract the gracePeriodExpiresDate. Extend the user's subscription expiration date in our database to match this date. Because the gracePeriodExpiresDate was null in this case, our logic failed, creating a risk of service interruption for the user. Context and Investigation We have performed the following checks: App Store Connect Settings: We have confirmed that Billing Grace Period is enabled for the relevant subscription group. Sandbox Environment: We have been unable to reproduce this scenario in the Sandbox. User Context: We believe the user in this case was experiencing a failed payment when attempting to renew for the first time after a free trial period. Questions To ensure we handle this scenario correctly, we would appreciate clarification on the following points: Conditions for Null: Under what specific conditions does a DID_FAIL_TO_RENEW notification with a GRACE_PERIOD subtype contain a null gracePeriodExpiresDate? Expected Behavior: Is this null value an expected behavior for certain scenarios, such as the first failed renewal after a free trial? Best Practice: If this is an expected behavior, what is the correct way to handle it? How should our backend interpret a null gracePeriodExpiresDate to ensure service continuity for the user?
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Jul ’25
iOS 26.3/26.4: ConfirmPendingPurchase does not always finalize the transaction
Hello Apple Developer Support, We are seeing a payment issue affecting users on iOS 26.3 and 26.4. Many users report that after a successful purchase flow, the purchased content is not delivered in-game. After investigation, we found that storeController?.ConfirmPurchase(pendingOrder); does not always effectively complete the transaction. As a result, the same receipt is sent to the client again on the next purchase attempt or after app restart. This causes repeated pending transactions and prevents users from purchasing the item again. Some affected users requested refunds from Apple, but those requests were rejected. Among 19 reported users: 11 users are on iOS 26.4 (recently upgraded) The remaining users are on iOS 26.3 We also received similar reports on earlier iOS 26 versions. Development environment: Unity Unity In-App Purchasing (IAP) 4.13.0 Could you please help confirm whether there are known StoreKit / transaction completion issues on iOS 26.3+ and suggest the recommended handling for this case? Thank you.
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Xcode 26 beta 3: StoreKit Testing broken
It seems that beta 3 broke StoreKit Testing when running against an iOS 26 simulator device. Specifically, when validating product IDs, the debug console displays messages like the following: [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) In addition, the SKProductsResponse (I am using the original StoreKit API), lists all requested product IDs in invalidProductIdentifiers. The products array is empty. StoreKit Testing behaves as expected when Xcode 26 beta 3 is run against an iOS 18.4 simulator device.
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Aug ’25
Unable to enable eligibility for External Purchase Link APIs — seeking clarification
Hello, I am currently implementing External Purchase Link and External Purchase Custom Link and am encountering an issue where both ExternalPurchaseLink.canOpen and ExternalPurchaseCustomLink.isEligible always return false under all test conditions. I would like to confirm whether my setup is missing any required steps or whether this behavior is expected. Below are the details of my current environment and configuration: 🔧 1. Development Environment Xcode: 16.3, 16.4, 26.0 beta 4 Devices: iPhone running iOS 26.2 beta iPhone running iOS 16.7.12 macOS 15.5 (real device testing) Simulator iOS 18.0 Build Type: Local development build using a Developer Provisioning Profile Sandbox account signed in during testing 🔑 2. Entitlements (Developer site & Xcode) In Certificates → Identifiers → App ID, both capabilities are enabled: StoreKit External Purchase StoreKit External Purchase Link The .entitlements file in Xcode includes: com.apple.developer.storekit.external-purchase = YES com.apple.developer.storekit.external-purchase-link = YES The Provisioning Profile also contains both entitlements (confirmed via codesign -d --entitlements :-). 📄 3. Info.plist Configuration Both keys are configured with correct region codes according to documentation: SKExternalPurchase SKExternalPurchaseCustomLinkRegions 🌍 4. Test Storefront Device storefront verified as United States (US) or Portugal (PT) (US = target region for External Purchase Link, PT = EU region) But despite all the above configuration, both API calls consistently return false: ExternalPurchaseLink.canOpen // false ExternalPurchaseCustomLink.isEligible // false So I cannot proceed to testing the remaining flow (token retrieval, link opening, etc.) ------ Questions ------ ❓ Q1) Local Development Build Limitation Is it expected behavior that Developer-signed local builds always return canOpen = false / isEligible = false for External Purchase Link & Custom Link? Is there a technical or policy restriction that prevents eligibility in local dev builds? ❓ Q2) App Store Connect Configuration Requirement Are there mandatory App Store Connect settings (such as external purchase URLs, support URL, disclosures, or country configuration) that must be enabled before eligibility becomes true? Currently, no External Purchase Link or Custom Link menu is visible in my App Store Connect app settings. Is this menu only available after certain approvals or under specific conditions? ❓ Q3) TestFlight Requirement Do External Purchase Link and Custom Link only return eligibility = true on: TestFlight builds, or Distribution-signed builds? Or should eligibility also work on developer builds? Formal confirmation would be helpful. ❓ Q4) Developer Account Type Limitation We are using an Individual Developer Account (not Organization). Can Individual accounts fully request, test, and ship apps using: External Purchase Link External Purchase Custom Link Or are there limitations on account type? 🙏 Request We have completed all documented setup steps (Entitlements → Provisioning → Info.plist), but eligibility remains false, blocking feature validation. Please clarify which of the following is the cause: Local development builds do not support eligibility Missing App Store Connect configuration (not visible to us) Account type restriction Region rollout or entitlement approval requirement Any additional setup not documented publicly Thank you for your assistance.
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Mar ’26
Advanced Commerce API returns 404 not found
We got access into Advanced Commerce API and trying out the server APIs. I was trying out the Migrate a Subscription to Advanced Commerce API but the API was just simply returning not found to me with a generic error code 4040000 (this is undocumented in the API doc). Here is the request body { "descriptors": { "description": "User migrated from old plan to Essential", "displayName": "Essential Plan" }, "items": [ { "sku": "com.company.essential", "description": "A new subscription description after migration", "displayName": "Essential" } ], "requestInfo": { "requestReferenceId": "11aa3174-9aeb-41a6-996d-fc655a793c06" }, "storefront": "HKG", "targetProductId": "com.company.subscription.base", "taxCode": "C003-00-1" } Headers Authorization: Bearer <REQUEST_TOKEN> And the response { "errorCode": 4040000, "errorMessage": "Not found." } Am I doing something wrong or there will be additional configuration needed?
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Jul ’25
What happens on device after RESCIND_CONSENT notification?
In a recent update to developer news, Apple posted more details about compliance tools for the new laws coming into effect in Texas on Jan 1. https://developer.apple.com/news/?id=2ezb6jhj It is not explicitly stated in the news update or documentation but when the new RESCIND_CONSENT notification is sent to the developer, what happens on the child account devices? Does the app just disappear. Does the developer need to take any action in the App itself? https://developer.apple.com/documentation/appstoreservernotifications/notificationtype Thanks, Eric
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Nov ’25
Cannot Cancel Sandbox Subscription
I did an in app purchase in my development app and now I cannot get rid of it. It is a "monthly" subscription that seems to renew every 1 day. I can see the subscription when I go to settings then tap on Subscriptions. Then I tap the item and choose "Cancel Subscription", revealing a new modal sheet saying "Confirm Cancellation". When I "Confirm", I get the popup: "Your request is temporarily unable to be processed, please try again later". However, this is anything BUT temporary, has gone on for a couple weeks now. As such, I am unable to test subscriptions in my development app. I've tried logging out, restarting, different devices, etc. The phone is logged in under my primary user account, and I may not have been logged into sandbox email when I did the purchase. Can someone forcibly remove it for me?
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Nov ’25
iOS26.4,appStoreReceiptURL获取票据延迟
iOS 26.4系统上,我们发现三个问题: 1.调用了finishTransaction接口,但是在App重新启动后,[SKPaymentQueue defaultQueue].transactions仍然会有这笔订单。 2.支付完成后,[[NSBundle mainBundle] appStoreReceiptURL]],拿到的票据解析出来里面的商品是空的,需要延迟2秒钟左右在调用[[NSBundle mainBundle] appStoreReceiptURL]]才能获取有效票据。 3.支付完成后,如果用户没有点击最后弹出的确认弹框,等待5秒钟,系统会自己回调 - (void)paymentQueue:(SKPaymentQueue *)queue updatedTransactions:(NSArray<SKPaymentTransaction *> *)transactions; 代理方法。正常应该是用户点击了最后弹出的确认弹框,在回调- (void)paymentQueue:(SKPaymentQueue *)queue updatedTransactions:(NSArray<SKPaymentTransaction *> *)transactions;方法。 我们在苹果开发者论坛上面找到其他开发者反馈的类似问题,链接如下: https://developer.apple.com/forums/thread/817700 https://developer.apple.com/forums/thread/792437?answerId=849557022#849557022 https://developer.apple.com/forums/thread/817834 https://developer.apple.com/forums/thread/817706 https://developer.apple.com/forums/thread/818586 我们有大量用户升级到了26.4系统,这对于我们造成了巨大的困扰,我们需要你们的帮助,感谢!
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6
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1
Views
632
Activity
2d
Issue with "Transaction.currentEntitlements": Some paid users cannot use the features of our subscription plan
Some paid users are unable to use the paid features unlocked by purchasing our subscription plan. It seems that this is due to StoreKit 2's Transaction.currentEntitlements not working the way we would expect it to work. Are you also encountering this issue? Do you have any idea to improve this situation? At launch, our app checks if the user is subscribed to the plan, using Transaction.currentEntitlements. As a result, the currentEntitlements array was empty. Our app then fetches the products from StoreKit 2 using Product.products(for:). As a result, the Product.SubscriptionInfo.RenewalState value of the corresponding Product (product.subscription.status.first.state) is subscribed, which confirms that the user has indeed purchased our plan, but seems to contradict the absence of the corresponding transaction in Transaction.currentEntitlements. Proactive in-app purchase restore and a restore purchase button calling the AppStore.sync() method are implemented, but using the button did not solve the issue.
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2
Boosts
3
Views
736
Activity
Jul ’25
Specific IAP products returning empty data - Possible StoreKit issue
Hello developers, We're facing a critical issue with our app and need your insights: Since today, 3 specific IAP products return empty data when calling Product.products(for: [productId]). This affects all users, preventing any successful purchases of these items. Other IAP products seem unaffected. let products = try await Product.products(for: [productId]) Key details: Production environment Issue started: 2025.6.17 No recent app updates All products show as "Approved" in App Store Connect Questions: Has anyone experienced similar issues recently? Could this be a StoreKit or App Store system problem? Any suggestions for diagnosing or resolving this, besides contacting Apple Support? Recommendations for temporary workarounds? This is severely impacting our business. Any help is greatly appreciated! Thank you!
Replies
7
Boosts
3
Views
418
Activity
Jun ’25
StoreKit 2 Fails to Load Subscription Products
We are experiencing a critical issue where StoreKit 2 is returning empty products when using Product.products(for:), specifically on devices running iOS 18.4.

 This issue does not occur on iOS 18.3 or earlier.

 Steps:

 Created a subscription product (e.g. "upm1") in App Store Connect
 Confirmed the product is active, localised, and part of a valid subscription group
 Call the following Swift code using StoreKit 2:
 Task { do { let products = try await Product.products(for: ["upm1"]) print(products) } catch { print("Error: (error)") } } 4. Result: products is an empty list.

 This regression is blocking subscription testing on iOS 18.4. 

 Kindly someone please advise on a potential fix or workaround.
Replies
2
Boosts
2
Views
288
Activity
Sep ’25
Why does a purchase result in success unverified?
A purchase can result in success with verificationResult .unverified. Is there a list of reasons for which the transaction might be unverified and how should i handle it in my app? From my understanding, a successful unverified transaction means the user has already paid for the purchase. So, do i just ignore the unverified transaction or do i provide content to the user anyways?
Replies
1
Boosts
2
Views
131
Activity
Jul ’25
How to change promotional image of in-app purchase
My apps stuck on review stage. Reason of it is Guideline 2.3.2 - Performance - Accurate Metadata We noticed that your promotional image to be displayed on the App Store does not sufficiently represent the associated promoted in-app purchase. Specifically, we found the following issue with your promotional image: – Your promotional image is the same as your app’s icon. The problem is i can't change this image. My subscription is still in 'in review' stage and I don't have option like delete image or change image. I replied to the review explaining that I cannot change it as long as the subscription is under review, but I haven’t received any meaningful reply, except that I need to change promotion image to be eligible for further review(which i cant do because i haven't option to change this image). Has anyone had such a problem before?
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4
Boosts
2
Views
2k
Activity
Oct ’25
Purchase Intent does not work when app has been launched
I'm implementing PurchaseIntent.intents for App Store in-app purchase promotions, following Apple's WWDC guidance. The API only works on cold launch (killed→launch), but fails on background→foreground transitions, making App Store promotions unusable. Sample code as followed from WWDC23 video "What's new in StoreKit 2 and StoreKit Testing in Xcode". In the StoreKitManager observable class, I have this function which is initialized in a listening task: func listenForPurchaseIntent() -> Task<Void, Error> { return Task { [weak self] in for await purchase in PurchaseIntent.intents { guard let self else { continue } let product = purchase.product await self.purchaseProduct(product) } } } where purchaseProduct() will perform the call to: try await product.purchase() ISSUE: When the app is in background (after previously launched), and the purchase intent is initiated from Xcode Transaction Manager or using the "itms-services://?action=purchaseIntent" method, the system foregrounds my app but the purchase intent is never delivered to the waiting listener. The intent remains queued until the next cold launch (quit app and relaunch app). This could mean that if a user has installed the app, and has run the app, then tapped the promotional IAP from the App Store, the purchase intent will not show up until the next cold launch. If the app is in quit state, then the system will foreground the app, and purchase intent is delivered correctly. STEPS TO REPRODUCE Launch app (listener starts in StoreKitManager.init()) Background app Add purchase intent via Xcode Transaction Manager Foreground app Result: No purchase sheet appears, no intent delivered Workaround attempts: Using this either in a view or the main app: func checkForPurchaseIntents() async { for await purchaseIntent in PurchaseIntent.intents { await storeKit.purchaseProduct(purchaseIntent.product) } } Applied to .onChange(of: scenePhase) - Doesn't work, nothing happens. Using UIApplication.willEnterForegroundNotification - Only works on the first time the app goes from background to foreground when purchase intent is sent. Doesn't work on second time or third time. • Attempting to creating fresh listening task on each foreground - Does not work. The question is: How are we supposed to implement the PurchaseIntent API? I have checked Apple sample projects like BackyardBirds, and sample projects from WWDC on StoreKit 2 but they never implemented Purchase Intent.
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3
Boosts
1
Views
242
Activity
Jan ’26
App Store Server Notifications and API Client - Toggling Sandbox vs Production Environment
The documentation mentions the following: Verify your receipt first with the production URL; then verify with the sandbox URL if you receive a 21007 status code. This approach ensures you don’t have to switch between URLs while your app is in testing, in review by App Review, or live in the App Store. This way, you can use one server environment to handle both Sandbox and Production environments. It is necessary to pass App Review. However, I'm not manually hitting these URLs - I'm using Apple's libraries. Specifically, the environment is used in SignedDataVerifier and AppStoreServerAPIClient. (I can't link to these because, for some reason, the domain apple.github.io is not allowed. The documentation for these is only found there. You can find it quickly by searching these terms and the domain.) Here is how SignedDataVerifier is being used: const verifier = new SignedDataVerifier( appleRootCertificates, APPLE_ENABLE_ONLINE_CHECKS, APPLE_ENVIRONMENT, APPLE_BUNDLE_ID, APPLE_APP_ID ) const verifiedNotification: ResponseBodyV2DecodedPayload = await verifier.verifyAndDecodeNotification(signedPayload) if (!verifiedNotification) { // Failure return } Here is how AppStoreServerAPIClient is being used: const appStoreServerAPIClient = new AppStoreServerAPIClient( SIGNING_KEY, APPLE_IAP_KEY_ID, APPLE_IAP_ISSUER_ID, APPLE_BUNDLE_ID, APPLE_ENVIRONMENT ) const statusResponse: StatusResponse = await appStoreServerAPIClient.getAllSubscriptionStatuses(originalTransactionId, [Status.ACTIVE]) In the source code for SignedDataVerifier.verifyAndDecodeNotification, I can see that it throws a VerificationException(VerificationStatus.INVALID_ENVIRONMENT) error . So for SignedDataVerifier is it as simple as wrapping my code in a try/catch and checking that the error's status code is 21007? I'm unsure about this because if you scroll to the bottom of the linked source code file, you can see the enumeration VerificationStatus, but it's unclear if this member has a value of 21007. The source code for AppStoreServerAPIClient only says that it throws an APIException if a response could not be processed, so I'm not too sure about how to handle this one.
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2
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2
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970
Activity
Sep ’25
HELP WITH SUBSCRIPTIONS
Hey everyone, I really need help. My app versions keep getting approved for distribution and my subscriptions and business agreements are all approved. Yet, when the paywall in my app appears, and someone clicks the subscribe button to pay, the IAP isn't appearing. It just loads forever. When I tested in Xcode it just kept saying products not found. Id's are the same, bundle id is the same, ive done everything. Can someone help pls.
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3
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0
Views
230
Activity
Jan ’26
StoreKit 2: is there a way for an app to be informed in real time if an auto-renewable subscription is cancelled by the user?
Hello, In my iOS app, I have a customer center where the user can see some details about its current subscription. I display things like the billing period, the price, the introductory offer state, the renewal date if it's not cancelled or the expiration date if it's cancelled, etc. From this screen, the user can open the subscription management sheet. I want to detect if the user cancels the subscription from this sheet or from the App Store (when the app is running) so I can refresh the information displayed on my customer center. I checked the asynchronous sequences provided by StoreKit 2 like Transaction.updates or Product.SubscriptionInfo.Status.updates and tested with a Sandbox account on my physical device with the app debugged using Xcode. But I noticed these sequences don't emit when I cancel the subscription in Sandbox. Is this the expected behavior? Is there a way to observe in real time if a user cancels the subscription? I can still manually check when the sheet is dismissed but it's not ideal because I want to know even if the user cancel from outside of the app with the app running. Thank you, Axel
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2
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1
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426
Activity
Feb ’26
85% of Subscriptions are in Billing Retry State
One of our apps has 85% stuck in Billing Retry -- We are so confused. All the users are from the US, and have a one-week free trial. We had 1,000 subscriptions expire from this issue. So any help would be so appreciated.
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3
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2
Views
250
Activity
17h
Unauthorized for Advanced Commerce API Purchase
Hi! My product SKU has been approved for Advanced Commerce API. I successfully receive a purchase pop-up with the correct information. However, I am still having issues with completing the purchase. I always receive Unauthorize error when I confirm the purchase (subscription in my case; see the screenshot). I am using the node.js server library to sign the request. I made sure that the account is a valid account enabled for Sandbox. Logs unfortunately don't indicate any further detail. Thanks for your advice! We've been stuck on this for a while now and would appreciate your help. Marek
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6
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2
Views
312
Activity
Jul ’25
DID_FAIL_TO_RENEW Notification with a null gracePeriodExpiresDate
We are seeking clarification on the behavior of App Store Server Notifications V2. Summary In our production environment, we received a notification with notificationType: DID_FAIL_TO_RENEW and subtype: GRACE_PERIOD. However, the gracePeriodExpiresDate field in the payload was null. We understand this notification indicates that a user's subscription has entered a grace period. The null value for its expiration date is unexpected, and we are looking for an official explanation of this behavior and the correct way to handle it. The Scenario Here are the details of the notification we received: Notification Type: DID_FAIL_TO_RENEW Notification Subtype: GRACE_PERIOD Environment: Production Upon decoding the signedRenewalInfo JWS from the responseBodyV2, we found that the gracePeriodExpiresDate field inside the JWSRenewalInfoDecodedPayload was null. The notificationUUID for this event was in the format xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Our Implementation and its Impact Our backend is designed to ensure service continuity during a grace period, as recommended in the documentation. Current Logic: Receive the DID_FAIL_TO_RENEW / GRACE_PERIOD notification. Extract the gracePeriodExpiresDate. Extend the user's subscription expiration date in our database to match this date. Because the gracePeriodExpiresDate was null in this case, our logic failed, creating a risk of service interruption for the user. Context and Investigation We have performed the following checks: App Store Connect Settings: We have confirmed that Billing Grace Period is enabled for the relevant subscription group. Sandbox Environment: We have been unable to reproduce this scenario in the Sandbox. User Context: We believe the user in this case was experiencing a failed payment when attempting to renew for the first time after a free trial period. Questions To ensure we handle this scenario correctly, we would appreciate clarification on the following points: Conditions for Null: Under what specific conditions does a DID_FAIL_TO_RENEW notification with a GRACE_PERIOD subtype contain a null gracePeriodExpiresDate? Expected Behavior: Is this null value an expected behavior for certain scenarios, such as the first failed renewal after a free trial? Best Practice: If this is an expected behavior, what is the correct way to handle it? How should our backend interpret a null gracePeriodExpiresDate to ensure service continuity for the user?
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2
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2
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208
Activity
Jul ’25
iOS 26.3/26.4: ConfirmPendingPurchase does not always finalize the transaction
Hello Apple Developer Support, We are seeing a payment issue affecting users on iOS 26.3 and 26.4. Many users report that after a successful purchase flow, the purchased content is not delivered in-game. After investigation, we found that storeController?.ConfirmPurchase(pendingOrder); does not always effectively complete the transaction. As a result, the same receipt is sent to the client again on the next purchase attempt or after app restart. This causes repeated pending transactions and prevents users from purchasing the item again. Some affected users requested refunds from Apple, but those requests were rejected. Among 19 reported users: 11 users are on iOS 26.4 (recently upgraded) The remaining users are on iOS 26.3 We also received similar reports on earlier iOS 26 versions. Development environment: Unity Unity In-App Purchasing (IAP) 4.13.0 Could you please help confirm whether there are known StoreKit / transaction completion issues on iOS 26.3+ and suggest the recommended handling for this case? Thank you.
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1
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2
Views
413
Activity
3w
Xcode 26 beta 3: StoreKit Testing broken
It seems that beta 3 broke StoreKit Testing when running against an iOS 26 simulator device. Specifically, when validating product IDs, the debug console displays messages like the following: [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) [492a4cfa_SK1] Could not parse product: missingValue(for: [StoreKit.ProductResponse.Key.price], expected: StoreKit.BackingValue) In addition, the SKProductsResponse (I am using the original StoreKit API), lists all requested product IDs in invalidProductIdentifiers. The products array is empty. StoreKit Testing behaves as expected when Xcode 26 beta 3 is run against an iOS 18.4 simulator device.
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4
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0
Views
395
Activity
Aug ’25
Unable to enable eligibility for External Purchase Link APIs — seeking clarification
Hello, I am currently implementing External Purchase Link and External Purchase Custom Link and am encountering an issue where both ExternalPurchaseLink.canOpen and ExternalPurchaseCustomLink.isEligible always return false under all test conditions. I would like to confirm whether my setup is missing any required steps or whether this behavior is expected. Below are the details of my current environment and configuration: 🔧 1. Development Environment Xcode: 16.3, 16.4, 26.0 beta 4 Devices: iPhone running iOS 26.2 beta iPhone running iOS 16.7.12 macOS 15.5 (real device testing) Simulator iOS 18.0 Build Type: Local development build using a Developer Provisioning Profile Sandbox account signed in during testing 🔑 2. Entitlements (Developer site & Xcode) In Certificates → Identifiers → App ID, both capabilities are enabled: StoreKit External Purchase StoreKit External Purchase Link The .entitlements file in Xcode includes: com.apple.developer.storekit.external-purchase = YES com.apple.developer.storekit.external-purchase-link = YES The Provisioning Profile also contains both entitlements (confirmed via codesign -d --entitlements :-). 📄 3. Info.plist Configuration Both keys are configured with correct region codes according to documentation: SKExternalPurchase SKExternalPurchaseCustomLinkRegions 🌍 4. Test Storefront Device storefront verified as United States (US) or Portugal (PT) (US = target region for External Purchase Link, PT = EU region) But despite all the above configuration, both API calls consistently return false: ExternalPurchaseLink.canOpen // false ExternalPurchaseCustomLink.isEligible // false So I cannot proceed to testing the remaining flow (token retrieval, link opening, etc.) ------ Questions ------ ❓ Q1) Local Development Build Limitation Is it expected behavior that Developer-signed local builds always return canOpen = false / isEligible = false for External Purchase Link & Custom Link? Is there a technical or policy restriction that prevents eligibility in local dev builds? ❓ Q2) App Store Connect Configuration Requirement Are there mandatory App Store Connect settings (such as external purchase URLs, support URL, disclosures, or country configuration) that must be enabled before eligibility becomes true? Currently, no External Purchase Link or Custom Link menu is visible in my App Store Connect app settings. Is this menu only available after certain approvals or under specific conditions? ❓ Q3) TestFlight Requirement Do External Purchase Link and Custom Link only return eligibility = true on: TestFlight builds, or Distribution-signed builds? Or should eligibility also work on developer builds? Formal confirmation would be helpful. ❓ Q4) Developer Account Type Limitation We are using an Individual Developer Account (not Organization). Can Individual accounts fully request, test, and ship apps using: External Purchase Link External Purchase Custom Link Or are there limitations on account type? 🙏 Request We have completed all documented setup steps (Entitlements → Provisioning → Info.plist), but eligibility remains false, blocking feature validation. Please clarify which of the following is the cause: Local development builds do not support eligibility Missing App Store Connect configuration (not visible to us) Account type restriction Region rollout or entitlement approval requirement Any additional setup not documented publicly Thank you for your assistance.
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2
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1
Views
263
Activity
Mar ’26
iTunes v2 notification for freeTrail enabled subscription
"In iTunes IAP space" Give a monthly subscription with 7 days freeTrail, what would be sequence of iTunes V2 notification for the following behaviour? When an end user purchases a subscription that includes a free trial. When the user transitions from the free‑trial period to the paid subscription period.
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2
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0
Views
169
Activity
Jan ’26
Advanced Commerce API returns 404 not found
We got access into Advanced Commerce API and trying out the server APIs. I was trying out the Migrate a Subscription to Advanced Commerce API but the API was just simply returning not found to me with a generic error code 4040000 (this is undocumented in the API doc). Here is the request body { "descriptors": { "description": "User migrated from old plan to Essential", "displayName": "Essential Plan" }, "items": [ { "sku": "com.company.essential", "description": "A new subscription description after migration", "displayName": "Essential" } ], "requestInfo": { "requestReferenceId": "11aa3174-9aeb-41a6-996d-fc655a793c06" }, "storefront": "HKG", "targetProductId": "com.company.subscription.base", "taxCode": "C003-00-1" } Headers Authorization: Bearer <REQUEST_TOKEN> And the response { "errorCode": 4040000, "errorMessage": "Not found." } Am I doing something wrong or there will be additional configuration needed?
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1
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0
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191
Activity
Jul ’25
What happens on device after RESCIND_CONSENT notification?
In a recent update to developer news, Apple posted more details about compliance tools for the new laws coming into effect in Texas on Jan 1. https://developer.apple.com/news/?id=2ezb6jhj It is not explicitly stated in the news update or documentation but when the new RESCIND_CONSENT notification is sent to the developer, what happens on the child account devices? Does the app just disappear. Does the developer need to take any action in the App itself? https://developer.apple.com/documentation/appstoreservernotifications/notificationtype Thanks, Eric
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0
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2
Views
85
Activity
Nov ’25
Cannot Cancel Sandbox Subscription
I did an in app purchase in my development app and now I cannot get rid of it. It is a "monthly" subscription that seems to renew every 1 day. I can see the subscription when I go to settings then tap on Subscriptions. Then I tap the item and choose "Cancel Subscription", revealing a new modal sheet saying "Confirm Cancellation". When I "Confirm", I get the popup: "Your request is temporarily unable to be processed, please try again later". However, this is anything BUT temporary, has gone on for a couple weeks now. As such, I am unable to test subscriptions in my development app. I've tried logging out, restarting, different devices, etc. The phone is logged in under my primary user account, and I may not have been logged into sandbox email when I did the purchase. Can someone forcibly remove it for me?
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2
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2
Views
701
Activity
Nov ’25