Hello, I’m experiencing an issue with email deliverability when sending messages through Apple’s private email relay service. Our app uses “Sign in with Apple” and sends communication emails to users through relay addresses . Messages are successfully delivered but are consistently being placed in users’ spam or junk folders. Configuration summary: Domain: myapp.example Mail server: OVH SMTP SPF and DKIM: Active and validated Domain and sender registered under “Sign in with Apple for Email Communication” Messages pass SPF and DKIM checks successfully, but emails relayed by Apple’s private service are still being marked as spam. Could anyone confirm if there are additional steps or configurations required to improve deliverability (e.g., DMARC alignment or specific header requirements)? Thank you for your help!

Private relay emails are not being delivered, even though we've followed the guidance here, https://developer.apple.com/help/account/capabilities/configure-private-email-relay-service/ iCloud, gmail etc. get delivered fine but as soon as its a private relay email address they get bounced as unauthorized sender. We've tried a couple of domains but here I'll document test.x.domain.com We have registered domains (test.x.domain.com), also the sender communication emails just to be safe (noreply at test.x.domain.com). Passed SPF Authentication, DKIM Authentication. ESP account shows as all green checks in mailgun. Is there any way to track down what the actual rejection reason is? { "@timestamp": "2025-08-20T14:30:59.801Z", "account": { "id": "6425b45fb2fd1e28f4e0110a" }, "delivery-status": { "attempt-no": 1, "bounce-type": "soft", "certificate-verified": true, "code": 550, "enhanced-code": "5.1.1", "first-delivery-attempt-seconds": 0.014, "message": "5.1.1 <bounce+b53c9e.27949-6qj4xaisn4k=privaterelay.appleid.com@test.x.domain.com>: unauthorized sender", "mx-host": "smtp3.privaterelay.appleid.com", "session-seconds": 1.7229999999999999, "tls": true }, "domain": { "name": "test.x.domain.com" }, "envelope": { "sender": "noreply@test.x.domain.com", "sending-ip": "111.22.101.215", "targets": "6qj4xaisn4k@privaterelay.appleid.com", "transport": "smtp" }, "event": "failed", "flags": { "is-authenticated": true, "is-delayed-bounce": false, "is-routed": false, "is-system-test": false, "is-test-mode": false }, "id": "1gtVBeZYQ0yO1SzipVP99Q", "log-level": "error", "message": { "headers": { "from": "\"Test Mail\" <noreply@test.x.domain.com>", "message-id": "20250820143058.7cac292cf03993f2@test.x.domain.com", "subject": "Test Mail", "to": "6qj4xaisn4k@privaterelay.appleid.com" }, "size": 22854 }, "primary-dkim": "s1._domainkey.test.x.domain.com", "reason": "generic", "recipient": "6qj4xaisn4k@privaterelay.appleid.com", "recipient-domain": "privaterelay.appleid.com", "recipient-provider": "Apple", "severity": "permanent", "storage": { "env": "production", "key": "BAABAgFDX5nmZ7fqxxxxxxZNzEVxPmZ8_YQ", "region": "europe-west1", "url": [ "https://storage-europe-west1.api.mailgun.net/v3/domains/test.x.domain.com/messages/BAABAgFDXxxxxxxxxxxxxxNzEVxPmZ8_YQ" ] }, "user-variables": {} }

Dear Sir or Madam, Thank you for your continued support. My name is Sato from atmos. We are currently working with a vendor to implement Apple Sign In as a login method for our app, but we are encountering some issues and would like to contact you about them. The Apple Sign In functionality itself is almost complete, but during verification, email relay is not permitted by Apple when Apple Sign In is used with a non-public email address, making it impossible to complete email relay verification for users. We have reviewed the settings in “/account/resources/services/configure,” checked your FAQ, and explored all other possible solutions within our scope, but the situation remains unchanged. Would it be possible for your team to confirm the cause of the email relay not being permitted? Thank you for your assistance. atmos Sato Translated with DeepL.com (free version)

Hello. Some of my users are signing in using "Sign in with Apple" and choosing the "Hide My Email" option. As expected, Apple generates a private relay email address. However, emails that we send to these addresses are not being delivered — the users report that they are not receiving anything. We’ve configured our email sending domains in the Apple Developer portal, and all domains have been successfully verified with SPF records marked as OK. Our system is sending the emails as usual, and we're not receiving any bounce-back or error messages. Everything looks fine on our end. Is there something specific we need to configure to ensure emails sent to privaterelay.appleid.com addresses are delivered correctly? Are there any known limitations or additional requirements for using Apple's private relay service? Thank you!

Our app (app1) was recently transferred from Team A to Team B. While reviewing the Apple login implementation, we discovered that "Sign in with Apple" had been incorrectly set up to use the Service ID and App ID of another app (app2) — specifically, it was using app2.service as the Service ID and app2 as the App ID. In other words, app1’s users were authenticated through app2’s credentials due to a misconfiguration on our part. Now that app1 has been transferred to Team B, we’re trying to preserve those users. However, app2 is still in Team A, and we cannot maintain Team A anymore — meaning app2 must also be transferred to Team B if we want to retain access to the user data. One idea we considered is submitting app2 for App Review (even though it's non-functional) just to fulfill the transfer requirements, and then transferring it to Team B solely to retain the Apple login setup. Is this approach acceptable? Are there any recommended ways to handle this kind of misconfiguration while preserving existing Sign in with Apple users?

My existing iOS app has a legacy App ID prefix which does not match my Team ID. I am planning on migrating it to my Team ID. I am aware of the potential issues with keychain access groups, however I wanted to double check that there are no issues related to "Sign in with Apple". My app is currently the "Primary App ID" in the "Sign in with Apple" settings. The full App ID is listed there, including the prefix. Can someone from the relevant team at Apple confirm that changing the App ID prefix to Team ID has no effect related to "Sign in with Apple"?

Hi, I'm trying to implement web-browser SignIn with Apple with my new app. I'm trying to "Associate your website to your app" like described in this doc: https://developer.apple.com/help/account/capabilities/configure-sign-in-with-apple-for-the-web So I created a Service ID for this specific login. I want this login page to display my app icon and name when presented to users. My issue: When I associate my new app the the service, the link is somehow not working. The login page show the "service" login (with a generic apple logo and the Service ID's name) instead of the actual App name. I'v been able to link my new service to older apps succesfully !!! (the login page correctly shows the old apps icons and names) Why is my new app not associated with the service ? I am missing something here ? is there an additionnal step that I need to take in order to link the service to my newest app ? Thanks !

Hello everyone! We are from Russia, and we no longer have an official Apple store. All phones are imported through parallel imports. Yesterday, my wife logged out of her Apple ID and logged in to someone else's account, and as a result, her phone was in lost and locked mode. We have a sales receipt confirming the purchase, but it is from a Russian store. Can you please tell me if there is a way to unlock the phone or if it is already a brick? Scammers are asking for money to unlock the phone. Thank you in advance for your reply!

Hi, we are having Sign in with Apple issues. For a large % of new users on our app which select this option, the first name and last name values are not being passed to us. This is the case in both scenarios - where the user shares their email address or hides it, and happens on iPhone when the user selects the default iCloud account. We're unclear why this is occurring.

Recently I am trying to implement apple oauth in expo web version, I created the service id and other related info, i have issue @PostMapping("/callback") public ResponseEntity handleAppleCallback(@RequestParam Map<String, String> body) { String code = body.get("code"); String idToken = body.get("id_token"); if (code == null) { return ResponseEntity.badRequest().build(); } // Redirect to your Expo Web app with the code in query String frontendUrl = "https://mobile-dot-dev-epicportal.uc.r.appspot.com/apple-callback?code=" + code; return ResponseEntity.status(HttpStatus.FOUND) .header("Location", frontendUrl) .build(); } when i pass the code recived from apple to this route i am getting invalid_grant i am not sure what is wrong here

I no longer have an app on the store. I do have an apple books account on the same login but there's no need for me to have the appstore connect account or whatever you call it and keep getting notifications when I don't have an app, don't want an app, will never do another app.

Hi everyone, I have followed all the Apple procedures, read the forums, and looked at various experiences of other users who had my problem, but I haven’t found a solution. On my site, I have added login with all the “big” providers, and Apple is the only one missing. I’ve tried everything, but when the user logs in and is authenticated, I get an error. In order, here’s what I receive: Received Apple code: cfbf091dd6... JWT generated correctly HTTP Error (400): {"error":"invalid_client"} I’ve read all sorts of things, including that you have to wait up to 48 hours for the Key to be enabled. Any ideas? I’ve read that this is a common problem, but I haven’t found a valid solution. Thanks in advance to anyone who can help me.

Hi everyone, We just completed an App Store Connect app transfer between two developer teams and ran into what seems like an inconsistency with TN3159 (Migrating Sign in with Apple users for an app transfer). According to the technote, both the source and destination teams should be able to call /auth/usermigrationinfo for 60 days after the transfer, even if the migration wasn’t run beforehand. However, right after the transfer completed, the source team (Team A) started receiving: {"error":"invalid_client"} on all /auth/usermigrationinfo requests, even though /auth/token with scope=user.migration still works fine. What we verified before transfer: Team A’s Sign in with Apple key (ES256) was linked to the app and Services ID. OAuth flow for com.org.appname.web returned valid tokens, and the decoded ID token showed aud=com.org.appname.web with a valid private relay email, confirming the key was trusted. What happens after transfer: The key now shows “Enabled Services: —” and the App/Services IDs are no longer selectable in the Developer portal. /auth/usermigrationinfo immediately returns invalid_client for Team A, even within the same day of the transfer. This effectively makes Team A unable to generate transfer_sub values, blocking the migration flow TN3159 describes. Questions: Is Team A supposed to retain authorization to call /auth/usermigrationinfo for 60 days post-transfer? If yes, is there any known workaround to re-authorize the key or temporarily re-bind it to the transferred identifiers? If not, does this mean transfer_sub must be generated before transfer acceptance, contrary to how TN3159 reads? Would really appreciate any confirmation or guidance from Apple or anyone who’s gone through this recently. Thanks,

I understand from the recent Apple Developer News that Korean developers are now required to register a URL to receive notifications from the Apple server when creating or modifying a Sign in With Apple Service ID. However, it is not clear whether simply registering the URL is sufficient, or if it is also mandatory to implement the real-time processing of those notifications. I am inquiring whether the processing part is also a mandatory requirement.

I received Apple’s recent notice about the new requirement to provide a server-to-server notification endpoint when registering or updating a Services ID that uses Sign in with Apple. (Official notice: https://developer.apple.com/news/?id=j9zukcr6 ) We already use Sign in with Apple on our website and app, but only as a login method for pre-registered users, not as a way to create new accounts. That means users already exist in our system, and Apple login is used only for authentication convenience (similar to linking a social account). I have some questions about how to properly implement the required server-to-server notifications in this case: 1. email-enabled / email-disabled: We don’t use or store the email address provided by Apple. Are we still required to handle these events, or can we safely ignore them if the email is not used in our system? 2. consent-revoked: We don’t store Apple access or refresh tokens, we use them only during login and discard them immediately. In this case, do we still need to handle token revocation, or can we simply unlink the Apple login from the user account when receiving this notification? 3. account-delete: If a user deletes their Apple account, we can unlink the Apple login and remove related Apple data, but we cannot delete the user’s primary account in our system (since the account exists independently). Is this acceptable under Apple’s requirements as well? We want to make sure our implementation aligns with Apple’s policy and privacy requirements, while maintaining consistency with our existing account management system. If anyone from Apple or other developers who implemented similar logic could provide guidance or share examples, it would be greatly appreciated. Thank you!

Hello I have a problem with provisionprofile file. I have created Identifier with Sign in with Apple capability turned on, created Profile with Developer ID selected and now I try to export archive with generated Developer ID provision file but it says "Profile doesn't support Sign in with Apple" Also interesting thing that default provisions like macOS App Development Mac App Store Connect don't show such error when I try to export archive Maybe this problem is only related to Developer ID provision and Direct Distribution doesn't support Sign in with Apple, but I havent found proves about this idea

I'm experiencing an issue with Sign In with Apple integration in my React Native Expo app (Bundle ID: com.anonymous.TuZjemyApp). Problem Description: When users attempt to sign in using Sign In with Apple, they successfully complete Face ID/password authentication, but then receive a "Sign-Up not completed" error message. The authentication flow appears to stop at this point and doesn't return the identity token to my app. Technical Details: Frontend Implementation: Using expo-apple-authentication. Requesting scopes: FULL_NAME and EMAIL App is properly configured in app.json with: usesAppleSignIn: true Entitlement: com.apple.developer.applesignin Backend Implementation: Endpoint: POST /api/auth/apple Using apple-signin-auth package for token verification Verifying tokens with audience: com.anonymous.TuZjemyApp Backend creates/updates user accounts based on Apple ID Question: I'm not sure why the authentication flow stops with "Sign-Up not completed" after successful Face ID verification. The identity token never reaches my app. Could you please help me understand: What might cause this specific error message? Are there any additional Apple Developer Portal configurations required? Could this be related to app capabilities or entitlements? Is there a specific setup needed for the app to properly receive identity tokens? I set up provisioning profiles, and added Sign in with Apple as a capability and still it doesn't work.

Hello, I currently have an app that includes the "Sign in with Apple" feature, and I need to transfer this app to another app team. I have reviewed all official documentation but have not found the answer I need. My situation has some specificities, and I hope to receive assistance. The .p8 key created by the original developer team has been lost, and the app’s backend does not use a .p8 key for verification—instead, it verifies by obtaining Apple’s public key. However, according to the official documentation I reviewed, obtaining a transfer identifier during the app transfer process requires a client_secret generated from the original team’s .p8 key. This has left us facing a challenge, and we have two potential approaches to address this issue: Q1: During the transfer, is it possible to skip obtaining the transfer identifier and proceed directly with the app transfer, without performing any backend operations? Is this approach feasible? Q2: If the above approach is not feasible, should we create a new .p8 key in the original team’s account and use this new key for the transfer? If a new key is generated, do we need to re-release a new version of the app before initiating the transfer? If neither of the above approaches is feasible, are there better solutions to resolve our issue? I hope to receive a response. Thank you. TN3159: Migrating Sign in with Apple users for an app transfer | Apple Developer Documentation/ https://developer.apple.com/documentation/signinwithapple/transferring-your-apps-and-users-to-another-team

Problem Summary I'm experiencing a persistent invalid-credential error with Apple Sign-In on iOS despite having verified every aspect of the configuration over the past 6 months. The error occurs at the Firebase Authentication level after successfully receiving credentials from Apple. Error Message: Firebase auth error: invalid-credential - Invalid OAuth response from apple.com. Environment Platform: iOS (Flutter app) Firebase Auth: v5.7.0 Sign in with Apple: v6.1.2 Xcode: Latest version with capability enabled iOS Target: 13.0+ Bundle ID: com.harmonics.orakl What Actually Happens ✅ Apple Sign-In popup appears ✅ User can authenticate with Apple ID ✅ Apple returns credentials with identityToken ❌ Firebase rejects with invalid-credential error The error occurs at Firebase level, not Apple level. What I've Tried Created a brand new Apple Key (previous key was 6 months old) Tested with both App ID and Service ID in Firebase Completely reinstalled CocoaPods dependencies Verified nonce handling is correct (hashed to Apple, raw to Firebase) Activated Firebase Hosting and attempted to deploy .well-known file Checked Cloud Logging (no detailed error messages found) Disabled and re-enabled Apple Sign-In provider in Firebase Verified Return URL matches exactly Waited and retried multiple times over 6 months Questions Is the .well-known/apple-developer-domain-association.txt file required? If yes, how should it be generated? Firebase Hosting doesn't auto-generate it. Could there be a server-side caching/blacklist issue with my domain or Service ID after multiple failed attempts? Should the Apple Key be linked to the Service ID instead of the App ID? The key shows as linked to Z3NNDZVWMZ.com.harmonics.orakl (the App ID). Is there any way to get more detailed error logs from Firebase about why it's rejecting the Apple OAuth response? Could using a custom domain instead of .firebaseapp.com resolve the issue? Additional Context Google Sign-In works perfectly on the same app The configuration has been reviewed by multiple developers Error persists across different devices and iOS versions No errors in Xcode console except the Firebase rejection Any help would be greatly appreciated. I've exhausted all standard troubleshooting steps and documentation. Project Details: Bundle ID: com.harmonics.orakl Firebase Project: harmonics-app Team ID: Z3N....... code : // 1. Generate raw nonce final String rawNonce = _generateRandomNonce(); // 2. Hash with SHA-256 final String hashedNonce = _sha256Hash(rawNonce); // 3. Send HASHED nonce to Apple ✅ final appleCredential = await SignInWithApple.getAppleIDCredential( scopes: [AppleIDAuthorizationScopes.email, AppleIDAuthorizationScopes.fullName], nonce: hashedNonce, // Correct: hashed nonce to Apple ); // 4. Create Firebase credential with RAW nonce ✅ final oauthCredential = OAuthProvider("apple.com").credential( idToken: appleCredential.identityToken!, rawNonce: rawNonce, // Correct: raw nonce to Firebase ); // 5. Sign in with Firebase - ERROR OCCURS HERE ❌ await FirebaseAuth.instance.signInWithCredential(oauthCredential);